Employer Industry: Global Employment Solutions
Why consider this job opportunity
Salary up to $83,100 USD
Flexible working hours and remote work from anywhere
16 weeks paid parental leave and mental health support services
Opportunities for internal mobility and career advancement
Generous learning and home office budgets
Supportive and inclusive work culture with employee resource groups
What to Expect (Job Responsibilities)
Manage the entire customer journey, fostering long-term partnerships
Set and achieve Success Plans with customers on a regular basis
Deliver business reviews in collaboration with the sales team
Identify and leverage upselling and cross-selling opportunities
Educate and train customers on product use while monitoring customer health to prevent churn
What is Required (Qualifications)
Strong expertise in the customer lifecycle, particularly in customer retention and churn mitigation
Proven track record of growing and developing customers
Extensive knowledge of managing complex implementation and onboarding projects
Excellent attention to detail and well-structured communication skills
Fluent written and spoken English
How to Stand Out (Preferred Qualifications)
Experience in customer success roles within the tech industry
Familiarity with customer feedback mechanisms and improvement processes
Previous experience working remotely in a global team environment
Proficiency in data analysis tools to monitor customer health metrics
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