Join to apply for the Senior Functional Analyst (CRM) role at University of Technology Sydney
Join to apply for the Senior Functional Analyst (CRM) role at University of Technology Sydney
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University of Technology Sydney provided pay range
This range is provided by University of Technology Sydney. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$138,882.00/yr - A$145,495.00/yr
At UTS, we're changing the game. We're on a journey to be the leading university of technology and we're moving the world forward with our breakthroughs. Our state-of-the-art campus in Sydney's vibrant Tech Central precinct is a hub of creativity, innovation, and collaboration, where curiosity thrives.
As we transform our Digital Strategy, we're modernising and adopting Agile methodologies, including the SAFe framework, to boost efficiency and responsiveness.
You'll be joining a supportive and inclusive community that values diverse perspectives and encourages you to bring your whole self to work.
Ready to make a difference? Join us at UTS and help shape the future
About the Role
As the Senior Functional Analyst, you will provide technical leadership and support to ensure the efficient delivery of IT services across UTS. This role focuses on driving complex technical projects, overseeing the design, configuration, and optimisation of enterprise platforms to align with UTS's strategic objectives.
In this role, you'll work across a wide range of enterprise applications - from Salesforce to TechOne and beyond, supporting business units like student management, facilities, and operations.
You'll be the kind of person who's comfortable talking to a stakeholder in the morning and configuring a solution in the afternoon. You'll also have a say in how we improve processes, adopt automation, and streamline how our applications are used university-wide.
About You
As the Senior Functional Analyst, you will:
* Act as a trusted advisor and business analyst, translating business needs into platform solutions.
* Take ownership of configuration, documentation, and support across multiple applications.
* Learn and adapt to new systems quickly — curiosity and cross-skilling are highly valued here.
* Facilitate vendor discussions, contribute to system upgrades, and support adoption of new features.
* Collaborate with stakeholders across various business units to understand user needs and identify improvement opportunities.
* Work in an agile, team-oriented environment where your voice and initiative can shape our ways of working.
For the full list of role responsibilities and selection criteria please download the position description from the link below this advertisement.
What You'll Need to Succeed
* 2–4 years of business analysis experience, ideally in operational or enterprise technology environments.
* Some experience with CRM or ERP platforms - Salesforce or TechOne exposure is highly desirable.
* A hands-on, "figure-it-out" attitude — you enjoy configuration, not just documentation.
* Demonstrated ability to learn new systems quickly and work across multiple technologies.
* Strong communication and stakeholder management skills — you can explain tech to non-tech people and vice versa.
* Examples of where you've proactively improved processes or championed better ways of working.
* A generalist and growth mindset — someone who can flex across different platforms and doesn't want to be pigeonholed.
Base Salary Range: $138,882 to $145495 pa (HEW 9)
This role attracts 17% superannuation in addition to the base salary.
We offer a comprehensive range of benefits designed to support professional growth, personal well-being, and work-life balance. Employees enjoy access to leadership programs, promotional opportunities, alongside study time support. We also offer flexible working arrangements and generous leave entitlements, ensuring a balanced and enriching work environment.
This position is full-time and appointment will be made on a continuing basis.
How to Apply
In order to obtain:
* a copy of the Position Description;
* information on remuneration, benefits, terms and conditions; and
* full details of the application process,
Please click the Apply link to be taken to the UTS website.
You must have unrestricted work rights in Australia for the duration of this employment to apply.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Education, Administrative, and Training
* Industries
Higher Education and Technology, Information and Media
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