Your new company
An established and growing insurance brokerage is seeking an experienced Claims Consultant to join their dedicated claims function. With a strong reputation for delivering exceptional customer service, this organisation supports a wide range of clients across Corporate, SME, Financial Lines and Personal Lines. You will be joining a collaborative team that values professional development, high performance and a people‑focused culture.
Your new role
Reporting to the Claims Director, you will manage your own diverse portfolio of claims and provide best‑in‑class service to clients. You will work closely with brokers, underwriters, assessors and other key stakeholders to ensure smooth end‑to‑end claims management.
Your responsibilities will include:
* Managing a portfolio of claims, delivering excellence in end‑to‑end claims handling.
* Working directly with clients to understand their needs and collaborating with brokers for optimal outcomes.
* Conducting evidence‑based investigations, analysing information and preparing claims recommendations.
* Negotiating settlements with insurers, underwriters and legal representatives.
* Investigating potentially fraudulent claims.
* Maintaining accurate records, preparing correspondence and keeping clients updated throughout the claim journey.
* Managing expectations and leveraging networks to achieve favourable resolutions.
* Escalating customer complaints in line with RG 271 Internal Dispute Resolution requirements.
* Ensuring claims processes, documentation and internal systems are maintained to compliance standards.
* Supporting internal projects, audits, reporting, operational improvements and continuous improvement initiatives.
* Adapting to emergency or catastrophe response requirements on occasion.
What you'll need to succeed
You will bring:
* 3+ years' experience in a claims role.
* Strong ability to interpret and summarise policy wordings, legislation and legal correspondence.
* Experience identifying key issues and escalating appropriately.
* Knowledge of RG 271 (Internal Dispute Resolution).
* Confident negotiation skills with insurers, underwriters and legal stakeholders.
* Proven experience in file reviews and delivering accurate, timely documentation.
* Outstanding communication skills, both written and verbal.
* High level of commercial acumen and confidence advising on complex issues.
* Proficiency in MS Office; experience with WinBEAT and OfficeTech is advantageous.
* Tier 1 qualification (highly regarded).
You will be a motivated, service‑driven professional who thrives in both autonomous and team‑based environments. A passion for excellence, strong relationship‑building skills and a focus on continuous improvement will ensure success.
What you'll get in return
You will join a supportive, ambitious and people‑centred organisation that invests in development and empowers its team. You will gain exposure to a varied portfolio, opportunities for professional growth, and the chance to make a meaningful impact within an expanding business.
What you need to do now
If you're interested in this role, please apply now with your CV or contact your Hays consultant for further information.