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About the role
This is a pivotal opportunity to join Maclean Partners as our Office Administrator.
In this full-time role based in Townsville, you will lead the Administration Support team, providing high-level client service and administrative support across the firm. Reporting directly to the Directors, you will oversee day-to-day administrative operations, supervise and mentor team members, optimise processes, and act as a key liaison between administration, accountants, financial planners and leadership.
This role plays a critical part in driving team performance, maintaining high standards of quality and compliance, and contributing to the overall success of the firm.
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What you'll be doing
* Leading, mentoring and supporting the Administration Support team, including sourcing, inducting, training and supervising staff.
* Overseeing administrative workflows to ensure efficiency, consistency and high-quality output across the business.
* Ensuring excellent client service by managing correspondence, resolving client enquiries and escalations, and maintaining strong client relationships.
* Maintaining accurate and up-to-date records within the firm's CRM and other systems, and providing reporting to management when required.
* Coordinating and supervising billing processes in line with firm standards and templates.
* Preparing and reviewing correspondence, client letters, proposals, invoices, reports and other documentation with a strong focus on accuracy and presentation.
* Coordinating out-for-signature, lodgement and compliance processes (including ATO and ASIC requirements).
* Ensuring compliance with internal processes and supporting quality assurance across administrative functions.
* Providing oversight and support to reception, including phone management, client enquiries, meeting room presentation and front-of-house professionalism.
* Assisting with general office administration, IT coordination, marketing, website and social media oversight, and staff or client functions.
* Working closely with the HR/Admin Director and Directors to support firm operations and culture.
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What we're looking for
* Demonstrated administrative experience, ideally within a professional services environment.
* Minimum 5+ years' administrative experience, with at least 1–2 years in a leadership or supervisory role.
* Strong organisational, time-management and problem-solving skills, with a high level of accountability.
* Exceptional attention to detail and commitment to quality.
* Excellent communication and interpersonal skills, with confidence engaging with clients and internal stakeholders.
* Strong computer skills and working knowledge of Microsoft Office; experience with MYOB AE and/or MYOB Practice Management (MPM) is desirable but not essential.
* A professional presentation, positive attitude and the ability to multitask in a fast-paced environment.
* Australian work rights.
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What we offer
Maclean Partners is committed to providing a supportive and rewarding work environment.
We offer:
* A friendly, professional team with a strong and positive workplace culture.
* A permanent, full-time role with stability and responsibility.
* Ongoing professional development and extensive in-house training.
* Flexible work arrangements to support work-life balance.
* An extra day off to celebrate your birthday.
* Suburban office location with easy car parking.
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About us
Maclean Partners is a leading professional services firm, providing a wide range of accounting, bookkeeping, advisory, and business solutions to clients across the region. With a strong focus on innovation and client-centric service, we are committed to helping our clients achieve their goals and reach their full potential.
Join our team and be a part of our continued growth and success.
At Maclean Partners, we are dedicated to creating a positive and supportive work environment that values work-life balance.
All applications will be in the strictest confidence.
Please send a cover letter and resume to:
Tina Pearsall, Director/Business Manager at
Applicants Note: Due to the number of applications expected, only the successful applicant/s will receive a reply - Thanks for your understanding.