Job Description
Job Number:
Porter Part Time (
HOT0C50Q
)
Work Locations
Hilton Sydney 488 George Street Sydney ****
A Porter consistently delivers exceptional customer service to Guests, especially as service affects Valet parking and the transferring and storing of luggage.
What will I be doing?
As a Porter, you will provide consistently delivers exceptional customer service to Guests.
The Porter interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service
Ensure that individual customers and Groups receive fast, efficient and friendly service
Ensure that either the Supervisors are kept fully aware of any relevant feedback from either the customers or other departments
Ensure messages are regularly delivered throughout the day
Assist with room moves and luggage deliveries and man the Front Door, following all standard operating procedures
Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing Guests and clients
Maintain public areas and all equipment in immaculate condition
Communicate with Security regarding any unattended luggage
Greet all guests in public areas and rooms in a warm manner
Door person and valet duties
What are we looking for?
Porters serving Hilton brands are always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Possess a valid NSW Responsible Service of Alcohol Competency Card
Must have a valid Australian Driver Licence or IDP equivalent
Positive attitude and communication skills
Ability to work flexible hours
Ability to work under pressure
Ability to work on own and as part of a team
Commitment to respond to Guest requests and deliver high levels of service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in similar role
Previous experience working within a hotel
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
We are committed to an equitable and inclusive workforce and environment where Team Members can be their authentic selves with opportunity for all to learn, grow, succeed and thrive.
Joining this award-winning #1 Great Place to Work Australia **** culture means:
Laundered uniform provided
110 discounted travel nights per year for you, your friends or family to enjoy at any of our ****+ hotels located in 141 countries and territories around the world
Food & Beverage discounts so you don't just stay when you travel but also enjoy dining experiences
Amazing award & recognition programs
Opportunities to participate in ESG activities
Flexibility so you can Thrive and make space for what matters most
Hilton Sydney pays above the HIGA: Level 2 $***** - $***** / hour (based on penalties + super + tips where applicable)
Job
Guest Services, Operations, and Front Office
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