Job Overview
The role of a Consumer Relations Manager is pivotal in ensuring that consumer complaints are effectively resolved and feedback is managed. This position plays a crucial part in maintaining the quality of clinical services provision, particularly in high-risk complaint matters.
Main Responsibilities
* Manage and resolve consumer complaints in a timely and effective manner
* Focus on high-priority complaint matters related to clinical services provision
* Assist in managing consumer privacy concerns to maintain confidentiality and trust
About Our Organisation
We strive to deliver high-quality healthcare and enhance the quality of life for our community. Our goal is to create opportunities for growth and development, both professionally and personally, while fostering a collaborative and flexible work environment.
What We Offer
* Professional growth and access to training and development opportunities
* A supportive team culture that promotes collaboration and flexibility
Our Community
We serve the people of the Northern Rivers through our hospitals and community health services. Our network spans across the Tweed, Richmond, and Clarence Valleys, providing comprehensive care to those in need.