Overview
Part Time Permanent Position
21 hours per week (Wednesday to Friday) + 1 Saturday & 1 Evening per month
Band 4 - Salary Range $74,283 to $78,754 per annum Pro Rata + 12% Super
Why join Melton City Council?
Melton City Council is proud to serve one of Australia's fastest-growing and most diverse communities. We are a forward-thinking local government committed to creating a city where everyone feels welcome, supported, and empowered.
As a Council, we are driven by innovation, inclusion, and excellence. We deliver high-quality services and infrastructure, promote lifelong learning, and champion health and wellbeing across our municipality. Our team plays a vital role in shaping a vibrant, sustainable future for our residents.
Working with us means being part of a collaborative and inclusive culture that values your growth. We offer:
* Professional and personal development opportunities
* Generous leave entitlements and flexible work arrangements
* A dynamic workplace close to home, surrounded by heritage charm, green spaces, and modern amenities
Join us and help build a city that thrives—where your work makes a real difference every day.
The Opportunity
As a member of the team, you will have the opportunity to engage with the community around collections, technology to supporting lifelong learning, and provide access to library resources for those unable to visit our physical locations. This position reports to Team Leader Library Customer Experience. This position services both internal and external stakeholders, including library members, library staff, and the general public.
Key Responsibilities
* Deliver high quality customer service across the library service to ensure customers have a positive experience characterised by active engagement, providing direction to library officers as required.
* Participate in rostered library customer service shifts at library facilities or outreach points and proactively engage with customers to maximise their use of resources, equipment, technology and online platforms.
* Provide access to library resources for people through shared resources, Inter library loans, and home delivery service.
* Liaise with home delivery service clients, and residential facilities to determine service needs and seek opportunities to improve resource access.
* Support the delivery of learning, literacy and outreach programs across the library service and at external locations.
* Contribute to the Collections team, through maintenance and development of the library collection, the weeding program, collection improvement initiatives, and providing input in relation to area of responsibility.
* Undertake library tasks including joining new members, tours of library facilities, issuing and returning loans, event bookings, collecting fees, information and directional enquiries, shelving and shelf tidying.
To view the Position Description, click here .
About you
To be successful in this role you will have the following:
* A post-secondary qualification acceptable for technician membership of the Australian Library and Information Association together with experience, or lesser qualification together with relevant public library experience.
* Experience working in public libraries or a customer focussed organisation.
* Current working with children's check.
Culture and Values
Our vision for our community is to be:"A vibrant, safe and liveable city accessible to all" and that means there's a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we'd love to have you join us to help shape a city for the future.
We are Vibrant MELTON. Our values are:
* Motivate
* Empower
* Lead
* Trust
* Open
* Nurture
There are a number of great reasons why our people love working at Melton City Council:
Staff Benefits
* 5 weeks annual leave*
* Genuine Flexible work options
* Additional $500 per annum pro rata superannuation for female employees over the age of 45
* Access to the Local Government Employee Health Plan (GMHBA) with exclusive benefits
* 16 weeks Paid Parental Leave (Super is paid during parental leave) *
* 3 weeks Paid Secondary Carer Leave*
* These benefits are pro rata.
How To Apply
If you require further information about the position, please contact Nick Tomé, Team Leader Library Customer Experience on .
Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise.
To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.
All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any public health orders applicable to local government.
We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQA+ and people from culturally diverse backgrounds. If selected for an interview and you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.
Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse. Melton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is at the centre of our everyday thinking and service delivery.
Applications close 11:59pm 27 January 2026
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