Overview
Join to apply for the
Reservations Agent
role at
IHG Hotels & Resorts
.
InterContinental Hotels Group (IHG) is one of the world\'s leading hotel companies. Present in around 100 countries, we have over 160 million guests staying in more than 6,000 hotels per year.
InterContinental Sorrento Mornington Peninsula opened in August **** and is a 108-room design oriented hotel in the heart of Sorrento on the Mornington Peninsula. We are focused on bringing the InterContinental personalised service to life. We are here to make each of our valued guests enjoy the finer things in life and discover experiences that cannot be had elsewhere.
InterContinental Sorrento Mornington Peninsula is seeking a casual
Reservations Agent
to join our charming, confident, and internationally minded team who knows how to exceed guest expectations. You\'ll need to be in the know about current Mornington Peninsula trends, experiences and product knowledge to create a customized experience for your guests every time.
Responsibilities
Answering reservations queries for upcoming stays or in-house guests
Resolving guest issues and using feedback to improve guest satisfaction
Showcasing knowledge of the local area by sharing recommendations of events, places of interest and restaurants
Leading the way as a brand ambassador
What We Need From You
Ideally you will have previous hotel experience in a reservations and/or front office environment and a real passion for delivering great customer service.
You\'re known for your dynamic personality and superior communication skills.
The role\'s hours are a rotating roster between 7am to 11pm over 7 days.
Opera knowledge is highly desirable.
What We Offer
Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.
You'll be rewarded with a suite of benefits including paid birthday leave, enhanced parental leave, flexible work options and proactive health days. Career progression is supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. Hotel perks include accommodation and food & beverage discounts, plus access to our discount retail platform.
We are proud to be IHG. Visit to find out more about us.
As one of the world\'s leading hotel groups, we\'re here to deliver True Hospitality for Good — making guests and colleagues feel welcome, cared for, recognised and respected wherever they are in the world.
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