You are a design leader who turns complex workflows into simple, human-centred experiencesWe are CommBank, building tomorrow's bank today through inclusive, scalable platformsTogether we create workflow solutions that empower teams and deliver better outcomes at paceSee yourself in the teamYou will join the Workflow Platform team within Corporate Technology.
Workflow Platform is the backbone of the Bank's operational processes and enables all businesses to deliver exceptional experiences for our customers.
We focus on building scalable, secure, and AI-powered workflow solutions that streamline operations, enhance automation, and improve efficiency across the organisation.We play a critical role in executing our technology strategy by:Enabling a consistent customer and colleague experience across all lines of business, driving operational efficiency and improving turnaround times.Reducing development and maintenance effort over time by re-using pre-built microservices and managing versioning, resilience, currency, and patching.Unlocking broader workflow automation across business units by building highly reusable component microservices that can be rapidly assembled via Low Code or Traditional Code.Providing clear metrics on reuse efficiency, modernisation velocity, maintenance timeframes, reduced complexity, and automated guardrails to drive consistent quality and production stability.You will report to the Crew Lead, Workflow Platform.Do Work That MattersWe're looking for a Chief Product Designer to lead the design strategy for our Workflow Platform products.
This senior leadership role shapes intuitive, user-centred experiences for workflow orchestration, automation, and integration capabilities.
You'll combine deep platform design expertise with a strong understanding of workflow technologies, AI-native principles, and enterprise-scale systems.More specifically, you will:Define and evolve the design vision for workflow platform products, ensuring alignment with business goals and technical capabilitiesLead the end-to-end design process, discovery, ideation, prototyping, and delivery, for workflow orchestration and automation toolsCollaborate with engineering, architecture, and product teams to understand workflow capabilities and constraintsTranslate complex automation and integration workflows into intuitive design systems and user experiencesChampion user needs across operations teams, engineers, and product owners, embedding user empathy in every decisionConduct user research, usability testing, and feedback loops to inform design improvementsEstablish and maintain scalable design systems that ensure consistency, accessibility, and technical feasibility across workflow interfacesPartner with crew leads, tech leads, product owners, engineers, and business stakeholders to co-create workflow features and experiencesAdvocate for design excellence and inclusive practices in technical and strategic conversationsEffectively present and advocate for design decisions, strategies, and vision to senior leadership and executive stakeholdersTranslate complex design concepts into clear, compelling narratives that influence strategic decisionsAbout youYou are a strategic design leader with a passion for building exceptional teams and delivering intuitive, human-centred experiences at scale.
You combine deep technical expertise with strong leadership capabilities to drive design excellence across complex workflow platforms.You will bring:Mentorship & Team DevelopmentProven ability to build and mentor high-performing design teams, nurturing talent and creating growth opportunitiesExperience establishing career development frameworks, competency matrices, and progression pathways to support designer growthA commitment to fostering collaboration, autonomy, and a learning culture through workshops, conferences, and knowledge-sharing sessionsAdvocacy for inclusive practices and organisational design maturityTechnical ExpertiseDemonstrated experience designing complex technical products in workflow, automation, or platform domainsStrong understanding of workflow engines, orchestration frameworks, and integration patternsAI-native design capability—creating experiences that leverage generative AI, intelligent automation, and adaptive workflowsExpertise in interaction design, systems thinking, and information architecture, with the ability to translate technical concepts into intuitive user experiencesExcellent communication and storytelling skills, particularly with technical audiencesPreferred ExperienceExperience with enterprise workflow platforms, automation tooling, or process orchestration productsFamiliarity with AI-driven design tools and conversational interfacesOur commitment to inclusion & accessibilityWe design for everyone.
CommBank's Accessibility & Inclusion strategy centres on Dignity by design—creating barrier-free, equitable experiences for customers and colleagues.
If you need adjustments in our recruitment process, please let us know.Ready to make an impact?
Apply now and help shape the future of workflow design at CommBank.If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application.
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