As a Technical Support Specialist, you'll play a pivotal role in supporting daily operations of the Technical Support Department, providing expert assistance to service agents and contractors. You will be working with a leading HVAC manufacturing company where you can bring your refrigeration tech experience to the forefront.
Key Responsibilities:
* Offer general and technical support for all Temperzone products in the Australian market.
* Assist service agents with spare parts selection and provide technical service and commissioning support via phone, email or fax.
* Liaise with service agents, contractors and consumers to ensure seamless support.
* Support classification and reuse of returned goods, assist with epidemic failure investigations and parts recovery.
* Conduct training sessions on Temperzone products internally and externally and host product seminars as per set schedules.
* Provide start-up and commissioning assistance, conduct technical investigations for fault finding.
* Assist warranty team with parts or technical inquiries, evaluate service agents.
* Demonstrate product operations and commissioning processes to installation/service contractors as required.
Qualifications:
* A minimum of 5 years' experience in the air conditioning industry.
* Demonstrable HVAC service, diagnostic and commissioning experience.
* High-level knowledge in systems controls and mechanics.
* Competency in air conditioning system design technicalities.
* Solid understanding of system controls and customer service focus.
Benefits:
* Access to health and wellbeing initiatives.
* A supportive and inclusive environment where you can thrive.
* Ongoing training and professional development opportunities.
* Stability and growth within a respected privately owned company.
Important Information:
* A pre-employment medical check and national police check are required.
* Applicants must have the right to work in Australia.
* We kindly request no agency applications.
We are proud of what we do and looking for someone who shares our passion for excellence and innovation. If this sounds like the role for you, we'd love to hear from you