About Our Front Office Manager Position
We are seeking an experienced professional to oversee our front office and guest services operations.
The ideal candidate will have a passion for customer service, strong skills in promoting and selling accommodation services and facilities, excellent verbal and written communication, interpersonal and time management skills, a sense of personal responsibility and maturity, experience with front office booking systems, strong attention to detail, working diligently to deadlines, exposure to leading small-medium sized teams, and a high standard of personal presentation.
Previous front office/reception management or supervisory experience is essential, ideally in a boutique hospitality/travel/tourism environment within Western Australia, as is the ability to work across 7-days.
Experience and knowledge of GuestCentrix Property Management System, Levart, POS, Visionline, full Microsoft Suite including Sharepoint and other guest services systems will be highly regarded.
Key Responsibilities:
* Department oversight, yield management, OTAs, rosters, loyalty and up-selling programs, accounts receivable, group reservations, end of month reporting, package set-up, reception, reservations, guest services and administration.
* Providing friendly, bespoke customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations, assisting leisure, wedding, corporate and conference guests, and ensuring the smooth running of reception across busy check-in and check-out periods.
What We Offer:
A dynamic team environment under a successful brand. Enjoy competitive salary, bonus structure, career progression opportunities, and more.
How to Apply:
Please submit your application, including a brief letter of introduction, CV and current references addressed to the relevant contact.