Are you driven to improve how government works?
This is a senior leadership opportunity to design, streamline and embed better business and system processes across Government & Parliamentary Services – using insights, technology and strong operating discipline to lift performance, consistency, capability and impact.
About the role
Combining business improvement expertise with deep government understanding, this role leads an enterprise-wide program of process reform, capability uplift and insight-driven improvement.
You will take a client‐focused, systems-based approach to enabling the Government & Parliamentary Services branch to deliver vital support to the business.
Key responsibilities
In this role, you will:
* Lead business and systems process improvement across Government & Parliamentary Services, developing of standardised ways of working, identifying opportunities to streamline workflows, reduce duplication and lifting service quality using data, feedback and emerging technologies.
* Design and deliver capability frameworks, training programs and practical tools that strengthen organisational understanding of government, Parliament, Westminster processes and political operating environments.
* Partner with learning and data teams across Transport to embed continuous improvement, insight-led decision making and modern service practices.
* Oversee the delivery of high-quality analytics and reporting, intelligence and issue analysis to enable proactive, evidence-based advice to Ministers' Offices, the Secretary, Executive Leadership Team and senior stakeholders.
* Lead and empower a high-performing team, setting clear direction and fostering a culture of accountability, learning and innovation.
About you
You are a senior leader with a strong track record in business improvement, systems reform and capability building within complex organisations.
You bring:
* Demonstrated experience leading process redesign and standardisation, service improvement or operating model uplift in large, fast-paced environments.
* A collaborative leadership style, with the ability to work effectively across functions and influence at executive levels.
* A strong customer and stakeholder focus, balancing competing priorities and tight deadlines with sound judgment.
* Strong analytical capability, with the ability to turn complex information, data and trends into clear, actionable insights for senior decision-makers.
* An understanding of State Government systems, Ministerial Offices, Parliament and Machinery of Government (highly regarded).
* Confidence using data, digital tools and emerging technologies (including AI) to drive performance improvement and smarter decision making.
If you are motivated by making systems work better – and by leaving behind stronger processes, clearer insights and more capable teams – this role offers genuine scope to make a lasting impact.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Ready to make a difference?
For more information, please review the role description and information pack.
Apply now and help shape best‐practice Government & Parliamentary services for Transport and NSW.
Join us
Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.
Flexible work options may be available. Learn more via Flexible work options and policy
Apply today
Applications close 11:59 PM Sunday 19 April 2026.
For more information about this role, please contact .
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Learn more about how to apply via Our recruitment process | Transport for NSW
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