So, who is Reckon?We’re a modern tech company that helps people and businesses change the way they operate – for the better. Our mission? To create technology that helps turn ambition into accomplishment.
We specialise in software, but we’re also more than just a technology company. Our experienced people, services and solutions provide businesses, accountants and lawyers with the tools and support they need to be successful.
Make a difference - so what is the role?To provide an exceptional level of service to prospective SME customers relating to all Reckon products and meeting sales targets. You will assist customers in understanding our products and identify solutions to fit their needs, generating sales and renewals, whilst continuing to achieve customer satisfaction levels
•Educate the customer on our product range.•Offer a variety of product related solutions to clients.•Identify client requirements and perform needs analysis, recommending the correct product and up-selling additional products available•Receive and process orders on behalf of customers in an efficient and accurate manner, as well as providing order status updates.•Utilise inbound call opportunities to generate sales and or renewals.•Develop strong relationships with customers and demonstrate how we can add value to their business.•Identify potential customer needs/ opportunities to grow our business.•Conduct follow up calls on a daily basis to customers who have expressed an interest in our products•Respond to customer emails in a professional manner.•Work with and support our Professional Partners helping them to support their customers and opportunities.•Create and maintain records in database.•Miscellaneous administration tasks.
Ideally you'll have•Ability to work autonomously as well as in a team•Excellent Appreciation and an interest in providing exceptional customer service•Client focussed, energetic and pro-active•Strong desire to uncover opportunities within the client base•Identify client requirements and perform needs analysis, recommending the correct product and up-selling additional products available.•Attention to detail, follow up and administration skills•Planning, organising and time management skills•Excellent communication skills, both verbal and written, and interpersonal skills (approachable, positive, motivated, go-getter attitude•Product / professional business knowledge•Ability to multi task and prioritise•Sound computing skills, including MS Word, Excel and Outlook•Previous experience in a customer sales role, preferably in a retail or call centre environment
Benefits· Wellbeing activities throughout the year from painting classes to R U OK initiatives· Paid parental leave, life leave and study leave· Social committee running events all year round and social clubs to bond with people with similar interests· Free counselling services through our Employee Assistance Program· Coaching and mentoring program to excel your career· Recognition tool open to all employees to nominate great work· Fully stocked kitchens· Work from home 2 days per week