Who Will Thrive in This Role
We’re looking for people with:
- Resilience – the ability to stay positive and persistent while supporting participants through challenging situations
- Empathy and compassion – genuinely care about helping people achieve their goals
- Strong communication and coaching skills – able to listen, motivate, and guide participants effectively
- Strong people skills – including the confidence to guide conversations, resolve issues calmly, and help participants stay on track
- Problem-solving and creativity – finding practical solutions and linking participants to the right resources
- Organisation and time management – managing your caseload, scheduling appointments, and tracking progress
You don’t need formal employment services experience.
Many people from backgrounds such as retail and hospitality, administration, education and training, and customer service roles across a variety of sectors have thrived in this role, what matters most are your people skills, adaptability, and resilience.
Why Join Us?
At MADEC, we know that a motivated and supported team, with ongoing opportunities for growth and development, delivers the best outcomes.
We offer:
- Salary packaging up to $15,900, plus tax-free entertainment perks
- Access to a 24/7 holistic Employee Assistance Program supporting mental, emotional, physical, and financial well-being
- Up to 5 weeks annual leave after three years’ service (eligibility conditions apply), plus additional personal leave
- A supportive, inclusive, and diverse workplace where your contributions are valued
- Opportunities for personal growth, professional development, and career progression
Our Commitment
MADEC embraces diversity and is committed to creating a culture of belonging.
We welcome applicants from all backgrounds, ages, abilities, and cultures.
We adhere to the National Principles for Child Safety and all team members are expected to be committed to child safety and well-being.
Ready to Apply?
Be part of a team that truly changes lives.
Visit MADEC Careers to view the full Position Description.
MADEC Australia | Helping People | Addressing Needs | Improving Lives
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