While the auto industry is experiencing a lot of uncertainty and disruption, TOYOTA is a proven and trusted brand - for 18 years it is Australia's most trusted car manufacturer. At Parramatta Toyota we have been serving the community for over 30 years and with high volumes and high customer satisfaction, we are looking for a fulltime & experienced, car-smart Service Advisor to join our team of 5 Service Advisors. Located in Granville on Parramatta Road, our Toyota Service Centre needs someone with a record of customer service achievements, integrity and a strong understanding of cars.
About the role
As an experienced Service Advisor you will …
Responsibilities
* Provide outstanding service to our Toyota customers using your solid mechanical understanding.
* Keep our customers informed throughout the day of their service timings, cost & completion time estimates.
* Build rapport with customers to establish ongoing service relationships.
* Navigate warranty and other questions with customers.
* Be equipped with strong organisational & time management skills, follow through and pride of ownership.
* Use your solid administrative & software skills to document & close orders accurately & timely.
* Bring a team player approach: ensuring customer needs are met by assisting colleagues as needed.
Qualifications
* A customer centric approach, taking ownership until completion.
* Demonstrated excellence in providing customer service.
* Proven capacity for high volume and high performance.
* Significant knowledge of cars & warranties highly regarded.
* Strong communication skills - active listening & empathy - over the phone, in person & online.
* Demonstrated problem solving skills with ability to identify potential issues and suggest resolutions.
* A positive attitude with a willingness to learn.
* Motivated to do the best by the customer at all times.
Our Service team are supportive, welcoming and well-trained. Your professional development will continue with Toyota, our dealership team & the NGP Group, providing ongoing training & opportunities for growth. Our dealership values our team by investing in their safety, listening and promoting their well-being.
If it's time for you to shift gears and join a successful Service team, we hope you will take the first step and apply. This is a FULLTIME role working between 7:00am and 5pm Mon-Fri. We appreciate the time and effort all our candidates invest in applying to work with our dealership and thank you in advance. We will contact those who have been shortlisted. This role is not able to be sponsored and requires full working rights in Australia.
#J-18808-Ljbffr