Customer Service Manager - Gold Coast Region
We are seeking an experienced Customer Service Manager to join our team in the Gold Coast region. As a key member of our management team, you will be responsible for ensuring that our customers receive exceptional service and have a memorable experience at our venue.
* This includes managing day-to-day service operations, resolving customer conflicts, training and developing staff, and maintaining high standards of cleanliness and safety.
* You will also be responsible for implementing strategies to improve customer satisfaction, staff engagement, and overall business performance.
Requirements
To be successful in this role, you will need:
* Previous experience in similar positions, preferably in the hospitality industry.
* A strong leadership style, with the ability to motivate and manage a team.
* Excellent communication and problem-solving skills, with a focus on delivering exceptional customer service.
* The ability to work well under pressure, juggle multiple tasks, and maintain attention to detail.
* A commitment to ongoing learning and development, with a desire to stay up-to-date with industry trends and best practices.
Benefits
As a valued member of our team, you can expect:
* A competitive salary and benefits package.
* Ongoing training and development opportunities.
* A supportive and inclusive work environment.
* The chance to work in a dynamic and fast-paced industry.
* The opportunity to make a real difference in the lives of our customers.
If you are passionate about delivering exceptional customer service and have a proven track record of success in a similar role, we would love to hear from you!