Posted: 16h ago
The role
Overview
We require an Experienced Medical Receptionist for a part‐time role at our practice. We are a fully computerised clinic with great GPs and friendly, welcoming staff. We are located near Angliss Hospital. The successful applicant must be friendly, flexible and work well in a team workplace.
Responsibilities
- Part‐time role
- Provide a high quality first point of contact for all patients and customers
- Provide a range of administration and support services to all practitioners and allied services
- Ensure all patients and visitors are received in a friendly, prompt and helpful manner, either face‐to‐face or over the phone
- Ensure Medical Practitioner appointment schedules are as per their individual request
- Maintain a high level of accuracy when recording and maintaining patient, clinic and service information
- Maintain confidentiality of company operational, personnel and financial details as well as patient privacy
- Manage and triage the waiting room
- Process Medicare, DVA and payments
Skills and Experience
- Prior medical reception experience essential
- Strong IT skills to work efficiently in a fully computerised environment (using Best Practice, Pracsoft and MS Office)
- Ability to multi‐task and perform appropriately under pressure
- Strong written and verbal communication skills
- High standard of presentation
- Attention to detail
- Exceptional customer service skills
- Flexibility in working hours and reliability
- Ability to work autonomously as well as within a team
- Answer telephone calls, schedule appointments and take enquiries
- Ability to work independently and as part of a team
- Ability to multitask and prioritise
- Qualified and neat appearance
- Flexibility to cover annual leave and sick leave
Job Type
Part‐time
Schedule
8 hour shift
Experience
- Medical admin: 1 year (required)
- Medical receptionist: 1 year (preferred)
Work Location
In person
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