About the Role
This hands‐on operational management role is responsible for delivering high‐quality, customer‐focused services to patients, staff, visitors, and the broader community. Working closely with your teams, you will provide strong operational leadership, drive service excellence and continuous improvement, and support high‐performing teams across multiple sites. You will ensure operations are efficient, safe, compliant, and delivered in a timely manner to patients, wards, and departmental services.
A key focus of the role is maintaining exceptional standards of quality and presentation, ensuring compliance with organisational policies, legislative requirements and National Standards. This includes leading quality initiatives and managing corrective actions where required.
Reporting to the Support Services Manager and working closely with departmental leads, you'll be responsible for:
* Employee performance, engagement, development, rostering and training compliance
* Managing financial performance through effective budgeting and resource allocation
* Ensuring adherence to safety, legislative and accreditation standards
* Fostering a positive team culture focused on excellent patient and employee experiences
* Collaborating with clinical and non‐clinical teams including People and Culture, Recruitment, Finance, infection prevention and external contractors
* Driving overall departmental performance and communication, including team leadership and budget management
This full‐time, ongoing role you'll be based across the 2 sites in Berwick and Clyde. You may also be required to travel to other Monash Health sites to meet business needs; as such a valid Victorian driver's licence is required.
About the Department
Support Services teams at Monash Health deliver patient assistance, cleaning and food services, critical to the smooth running of our hospitals and care facilities and making a significant contribution to our ability to provide high‐quality patient care.
About you
You are a people‐focused professional leader with a genuine passion for customer service, supported by extensive direct experience managing support services or similar functions. You have a proven track record of success in leading and developing teams within large, complex organisations, and you bring strong capabilities in strategic thinking, analysis, planning, budgeting and project management.
Qualifications and Experience
To succeed in this role, you will demonstrate:
* Proven demonstrated experience managing large‐scale general services operations, ideally within healthcare or hospitality
* Strong leadership, communication and stakeholder engagement skills
* Demonstrated ability to oversee operational functions with sound financial management, including budgeting and reporting
* Solid understanding of workplace safety, accreditation and governance standards
* High level of computer literacy and the ability to produce clear, concise reports
* Strong organisational skills, with the ability to prioritise competing demands and meet tight deadlines
* Relevant leadership qualification (e.g. Diploma of Business or Certificate IV in Health Administration)
* Direct management experience in complex environments such as hospitals, hospitality or aged care
* Certificate IV in Training and Assessment (desirable)
* Qualifications in quality management systems or HACCP (desirable)
Why you will love working with us
You'll relish the chance to apply your people leadership expertise to support and develop a large, business‐critical team in Victoria's largest and fastest growing public health service. We'll provide you with mentorship and career guidance and a range of avenues to support your own professional development.
How we support diversity and inclusion
We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.
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