Customer Service Executive – Brisbane
Salary package up to $80,000 + Super.
About the Company
This company is emerging as one of Australia's leading independent global logistics providers, delivering a complete range of import, export, and integrated logistics services throughout Australia and New Zealand. Composed of trusted agents and partners, they operate in all major ports to ensure flexible, reliable, and responsive single‐source solutions.
Key Responsibilities
* Maintain portfolio of clients as assigned.
* Maintain client work instructions and request changes with client implementation for SOP amendments.
* Order follow‐up using in‐house systems.
* Monthly / quarterly rates maintenance for key customers based on the account manager's instructions.
* Handle quotations and costings to win business.
* Handle customer inquiries and help as required.
* Manage order status reports / in‐transit reports for clients.
Requirements
* Thorough understanding and experience within freight forwarding.
* Experience as a customer service executive.
* Good communication and interpersonal skills, with the ability to communicate effectively both verbally and in writing.
* Customer‐service‐driven attitude with the ability to find efficient solutions for the customer.
* Ability to understand and improve processes and IT system settings to map complex customer requirements.
* Highly motivated, proactive attitude, taking preventive actions with the goal of customer retention.
* Innovative, demonstrates initiative, and highly adaptive to a changing environment.
* Co‐operative working style, informing internal stakeholders / departments pro‐actively.
* Ability to build and maintain relationships with clients.
* Time management and prioritization skills.
Contact Thomas Hunter at 0437 537 710 if interested.
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