Chandler Macleod is the leading provider of temporary contractors to government agencies and has partnered with NSW Government Departments and Agencies for over two decades.
The Opportunity
We are seeking a Customer Service Officer to join our team for a 6-month contract. This role will be based in Parramatta with the option to work remotely.
Key Responsibilities
* Ensure accuracy of customer accounts by researching, identifying and correcting anomalies, including the processing of chargebacks
* Minimise the risk of customer debt by proactively monitoring accounts
About You
To be successful in this position, you will need to have experience in:
* Managing customer accounts in a high-volume competitive environment
* Processing financial transactions efficiently and accurately
* Delivering exceptional telephone-based customer service and support
* Investigating and resolving customer complaints
* Working collaboratively in a team-based environment
Our ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.