About Us
We are a fast-growing Australian home fragrance brand specialising in soy candles, reed diffusers, and lifestyle products. With a strong focus on quality, creativity, and customer experience, we’re passionate about creating products our customers love and a brand they feel connected to.
About the Role
We’re looking for a friendly, organised, and proactive Customer Service Representative to join our team. This is an in-house role where you’ll be the first point of contact for our customers, ensuring every interaction is smooth, helpful, and aligned with our brand.
You’ll work closely with our warehouse and operations team to ensure orders are processed efficiently and customers are kept informed every step of the way.
Key Responsibilities
* Respond to customer enquiries via email, social media, and live chat
* Assist customers with orders, product recommendations, and general enquiries
* Manage order changes, tracking requests, and delivery updates
* Handle returns, exchanges, and refunds
* Liaise with the warehouse team to resolve order issues
* Maintain accurate customer records and communication notes
* Provide feedback on customer trends, issues, and opportunities for improvement
About You
* Previous experience in customer service (eCommerce or retail preferred)
* Strong written communication skills (this is a big one!)
* Highly organised with strong attention to detail
* Confident problem-solver who can think on their feet
* Comfortable using systems like Shopify, email platforms, or similar tools
* Positive, team-oriented attitude
Bonus Points If You Have
* Experience with Shopify or similar ecommerce platforms
* Experience in a product-based or online retail business
* An interest in lifestyle, home, or fragrance brands
What We Offer
* Supportive and friendly team environment
* Opportunity to grow within a fast-growing brand
* Staff discounts on products
* Be part of exciting product launches and campaigns
Working Hours
* Full-time or part-time options available
* Flexibility required during peak periods (e.g. sales, Mother’s Day, Christmas)
How to Apply
Please apply via Seek with your resume and a short cover letter outlining your experience and why you’d be a great fit for this role.