Information and Technology Support Officer
Sunbuild is looking for an IT Support Officer to provide day-to-day technical support to staff based at our head office and at remote project sites in the NT. Primarily supporting Procore, SharePoint, Microsoft 365, SAGE Estimating, Intacct, Breadcrumb and ChekRite.
Working closely with the IT System Administrator, this position ensures reliable delivery of IT services, assists in maintaining the company's technology infrastructure, and contributes to an excellent user experience across offices, and meeting spaces.
IT Support Services
* Provide technical support for staff and visitors.
* Support business technology, meeting rooms, head office and remote IT facilities.
* Respond to phone/email enquiries.
* Escalate complex issues to the IT System Administrator or Office Manager.
System and Hardware Maintenance
* Install and configure computers, peripherals, and AV equipment.
* Maintain device inventory and ensure accurate asset tracking.
* Assist in setting up and testing new staff equipment (laptops, monitors, docks).
Customer Service and Communication
* Deliver responsive and professional IT support to all users.
* Communicate technical information clearly and effectively.
* Provide on-site presence during business hours to ensure availability and support continuity.
Administration and Documentation
* Record all incidents and resolutions.
* Maintain local documentation, user guides, and setup procedures.
* Assist with small projects, moves, and technology upgrades as directed.
Qualifications
Essential:
* Diploma or Certificate-level qualification in IT (or equivalent experience).
* 1–2 years of experience in IT support or service desk environment.
* Knowledge of modern operating systems, Microsoft 365, SharePoint.
* Familiarity with network infrastructure, printing and common AV/conferencing systems.
* Strong troubleshooting, time management, and communication skills.
* Demonstrated customer service focus and ability to work independently or within a team.
Desirable:
* Experience in construction and/or remote environments.
* Exposure to Procore, SAGE Estimating, Intacct, Breadcrumb and ChekRite.
* Understanding of basic networking (Wi-Fi, VLANs, IP configuration).
Only applicants with current valid Working rights in Australia will be considered.
About the role
Sunbuild is looking for an IT Support Officer to provide day-to-day technical support to staff based at our head office and at remote project sites in the NT. Primarily supporting Procore, SharePoint, Microsoft 365, SAGE Estimating, Intacct, Breadcrumb and ChekRite.
Working closely with the IT System Administrator, this position ensures reliable delivery of IT services, assists in maintaining the company's technology infrastructure, and contributes to an excellent user experience across offices, and meeting spaces.
Company Information
Sunbuild is a Darwin based, family-owned business that has been shaping skylines and delivering iconic projects for the last 30 years. Sunbuild promotes a collaborative team environment with a great mix of long-term local employees and those newer to Darwin. We are committed to providing opportunities for employees to gain experience and develop within the company. Sunbuild employs innovative construction techniques and maintains partnerships across Key Private, Corporate, Government and Defence sectors, reinforcing its reputation as the Northern Territory's premier builder.
Application note
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