**Job Summary**
As a Customer Support Operations Manager, you will be responsible for leading a high-performing team dedicated to delivering exceptional service across the student lifecycle.
The ideal candidate will have strong leadership and stakeholder engagement skills, as well as a customer-first approach that prioritizes creating outstanding experiences at every stage of the journey.
We are seeking someone who is passionate about creating a seamless, supportive experience for our diverse student body and can help shape a service culture that delivers continuous improvement and empowers team success.
This role offers a unique opportunity to work in a collaborative environment with an inclusive culture, ongoing professional development, and wellbeing programs.
**Key Responsibilities**
* Lead and motivate a high-performing team to deliver exceptional service
* Develop and implement strategies to improve customer satisfaction and retention
* Foster a customer-first approach throughout the organization
* Collaborate with stakeholders to identify opportunities for process improvement
* Mentor and develop team members to achieve their full potential
**Requirements**
* Strong leadership and stakeholder engagement skills
* Customer-first approach with a passion for creating outstanding experiences
* Commitment to service excellence and continuous improvement
* Ability to lead and motivate a high-performing team
**Benefits**
* Collaborative environment with an inclusive culture
* Ongoing professional development and wellbeing programs
**About Us**
We are a dynamic organization committed to making a positive impact on our students, staff, and communities. We offer a range of benefits and opportunities for growth and development.