Kickstart Your Tech Career as a Service Desk Analyst | Newcastle
Are you passionate about ICT support and delivering exceptional customer service? We are seeking a motivated individual to join our clients team in Newcastle as a Service Desk Analyst
This is your chance to be the crucial first point of contact, resolving technical issues and connecting customers with the right solutions.
Key Details
* Role: Service Desk Analyst (First-Level Technical Resolution)
* Business Unit: EDConnect, Service & Channels
* Pay Rate: $35.15 per hour
* Contract: 12th Jan th Jun 2026 (with potential for extension)
* Hours: 35 hours/week on a rotational roster between 8:00am - 5:00pm
* Training: 1-2 weeks of mandatory on-site training is required.
* Work Model: A hybrid (50% Office / 50% WFH) or 100% Office model.
Key Responsibilities
As a Service Desk Analyst, you will be the vital link between customers and technology, serving as the first-level technical resolution point for all reported ICT-related incidents.
* Providing first-level technical resolution and support.
* Troubleshooting basic ICT hardware and software issues for users.
* Clearly communicating technical information to customers with varying levels of technical skill.
* Delivering a high standard of customer service in every interaction.
* Working with other internal technology units to manage and resolve incidents.
Your Desired Skills & Experience
We are looking for candidates who can demonstrate a strong alignment with the core elements of the role, particularly in customer service and technical support:
* Customer Service Excellence: A strong, proven focus on delivering a high level of customer service.
* Technical Troubleshooting: Demonstrated ability to troubleshoot basic ICT hardware and software.
* Service Desk/Contact Centre Experience: Demonstrated operational service desk or contact centre experience.
* Clear Communication: Ability to clearly communicate and convey technical information to customers.
* Outcome Delivery: Proven ability to successfully deliver outcomes to an agreed schedule.
* Bonus Skill: Preferred (but not essential) knowledge of the Remedy helpdesk framework.
Apply Now
Does this opportunity sound right for you? Please "Apply Now" or reach out to Maddy Hellawell with any questions at
Your application should be concise and directly address how your skills match the nature of the role (i.e., customer service & contact centre experience).
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.