Full Time - ongoing
Why Join Relationships Australia NT in Alice Springs?
We offer a supportive and community-focused workplace with a range of benefits designed to make your move and career rewarding:
* Generous leave entitlements – 5 weeks annual leave plus 17.5% leave loading, and additional paid Christmas closure days.
* Professional development – Up to $3,000 (clinical roles) or $2,000 (corporate roles) annually, with dedicated PD leave.
* Wellbeing support – Access to an Employee Assistance Program (for staff and family), one paid Wellness Day each year, and cultural celebration events.
* Attractive salary packaging – Up to $15,899 tax-free per year plus $2,650 for meal and entertainment benefits.
* Relocation assistance – Up to $4,000 for eligible interstate candidates.
* Community impact – Work in a diverse and purpose-driven organisation making a tangible difference across Central Australia.
Position Statement
This position is integral to maintaining Relationships Australia NT’s (RA-NT) high standard of service for individuals and families seeking support. By providing an efficient, compassionate, and values-driven first point of contact through the Client Services team, the role ensures every client interaction reflects RA-NT’s commitment to respect, compassion, and fairness establishing the foundation for positive outcomes. As a member of the Client Services team, this position serves as the first point of contact for both new and existing clients by phone and in person ensuring a seamless and supportive experience when engaging with RA-NT services. The role also provides quality administrative support across all areas of the organisation.
In performing this role, you are required to comply with the Safeguarding Children and Young People Practice and Behaviour Guidelines and to actively participate in cultural fitness activities.
This is an on-site position.
Key Accountabilities and Deliverables
Client Service Officer
1. Utilise excellent communication skills and have a level of sound judgment when dealing with a wide range of clients in a variety of situations.
2. Answer, screen and process incoming calls, which can include communicating with clients in a crisis situation.
3. Greeting clients upon arrival and provide assistance where required with the completion of appropriate paperwork.
4. Provide information to clients on the services RA-NT offers, explaining fee structures and