Summary
We are looking for a passionate Customer Service Manager to lead and inspire a high‐performing team at a leading national nursery specialty retailer. This full‐time, permanent role focuses on driving exceptional customer experiences, managing key store operations, and achieving sales targets.
* Category: Stores & Installation
* Job Type: Permanent Full-Time
* Location: Myaree, WA
* Roster: Sunday to Thursday
About the Role
As a Customer Service Manager, you'll work closely with the store management team to develop your leadership skills while helping to run the day‐to‐day operations of our dynamic store environment. This role is your stepping stone into a rewarding career in retail leadership, with unlimited growth potential!
Here's what you'll be doing:
* Customer Engagement: Guiding and supporting our team to connect with customers, educate them on our products, and build genuine, lasting relationships.
* Store Presentation: Keeping the store looking its best by ensuring visual merchandising and promotional displays are on point.
* Performance Management: Managing key performance indicators (KPIs) including Safety, Sales, Loyalty, and Net Promoter Score (NPS).
* Safety & Compliance: Promoting a culture of safety by upholding OH&S standards at all times.
We're Looking For Someone Who:
* Strong background in customer service, ideally in a retail or hospitality environment.
* Proven track record of meeting and exceeding sales targets and KPIs.
* Natural leadership qualities—you motivate and inspire others with ease.
* Confidence in fast‐paced environments and the ability to juggle multiple priorities.
* Clear, effective communication and a flair for engaging with both customers and team members.
The Perks & Benefits
* Competitive salary plus performance‐based incentives.
* Amazing team discounts.
* Paid parental leave to support you and your family.
* Training pathways to support your growth and career development.
* A supportive, friendly team culture that celebrates wins and supports your goals.
* Employee Assistance Program for your wellbeing.
* Make a difference—Help families and create memorable experiences every day.
Other Information
* All successful applicants will need to undergo a Right to Work check.
* Successful applicants will also need to undergo a National Police Criminal History check.
#J-18808-Ljbffr