Energy Power Systems Australia (EPSA) is the authorised supplier of Cat power systems in Australia, PNG and the Solomon Islands. As a leading provider of sustainable energy solutions, EPSA delivers new and used engines, generators and hybrid energy systems across a wide range of industries. We also specialise in rental solutions for power generation, air compression and temperature control systems – providing our customers with the reliable power they need.
Our Rental Solutions business unit is a key growth area for EPSA. With a fleet of more than 1,800 units valued at over $180 million, deployed across 11 branches nationally, this division plays a critical role in supporting customers across Australia. As part of our Strategy 29, we are continuing to expand and invest in our rental fleet and technical capability.
Do you have an electrical trade background and want to step off the tools into a more technical specialist role?
We are seeking a Product Support Specialist – Electrical to join our team and provide technical expertise and support across our growing rental fleet.
About the role – you will be:
Based in Mulgrave, this role supports the Rental Assets team by providing technical advice, commissioning support and specialist troubleshooting for power generation and associated equipment across our national fleet.
Key responsibilities include:
* Assisting in the selection / specification of new equipment and/or modifications to existing equipment to support fleet asset management.
* Supervising, troubleshooting and monitoring new equipment build up and provide specialist technical support for the Depot, Fleet, Projects and Service Teams.
* Preparing support documentation – including operation and maintenance, service scheduling and fault diagnosis.
* Preparing policies and procedures to add structure to onboarding and training across our tech support to our Depot, Fleet, Projects and Service teams.
* Configuring control systems (e.g. ComAp) and provide support for business activities in controls and monitoring, including onsite.
* Overseeing the migration and integration of fleet assets for remote telemetry, ensuring reliable and consistent data transmission.
* Serving as a subject matter expert, advising sales and operations teams, project managers and engineers on the application, integration and installation or refurbishment of battery energy storage systems, generators, chillers, and HVAC units.
* Providing afterhours support to Branch Manager, technicians and other team members as required.
What we are looking for:
You are a technically capable electrical professional who enjoys solving problems, sharing knowledge and supporting teams across the business. You must have field experience on the tools in addition to being the "go to" person as a technical expert.
To succeed in this role, you will have:
* Electrical trade qualification or equivalent technical certification & an A-grade Electrician's license (Nominees License is a nice to have)
* Experience in power generation, industrial equipment, or energy systems
* Strong fault-finding and troubleshooting capability
* Experience with PLC programming and SCADA systems
* Knowledge of Australian standards and regulations related to generator systems and electrical installations
* Excellent communication and stakeholder engagement skills
* Strong communication skills, with the ability to work collaboratively with technicians, engineers, and operational teams
* A willingness to travel occasionally and provide on-site support when required
At EPSA, we invest in our people and provide opportunities to grow your career.
Benefits include:
* Competitive salary package incl. travel opportunities
* Career development and internal promotion opportunities
* Job‐relevant education assistance, including access to Cat University
* Birthday Leave – enjoy a day off on your birthday
* Volunteer Leave to support your local community
* Employee Referral Bonus Scheme – great $$ for referrals!
* Employee Recognition Program & Service Awards
* Employee Assistance Program
* Access to Corporate Health Insurance Benefits, PowerUp discount program across major retailers & yearly flu shots
* Generous parental leave program
* Access to discounted CAT merchandise
If you're ready to take the next step in your electrical career and move into a specialist technical role, we'd love to hear from you.
Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as a Product Support Specialist?
* Have you completed an electrical qualification?
* Do you have experience as a technician in the electricity industry?
* Do you hold a current electrical licence?
* Do you have technical support experience?
* What's your expected annual base salary?
* Have you worked in a role where you had to identify user needs and form product requirements?
Energy Power Systems Australia (EPSA) is the Cat engine dealer for Australia, Papua New Guinea and the Solomon Islands. EPSA sells and rents Cat engines and also designs, engineers and commissions a range of turnkey products and applications. We serve a diverse range of markets, including mining, forestry, construction, pipeline/oil field construction, agriculture, government sector, marine, transportation, fisheries, and the commercial transport industry.
#J-18808-Ljbffr