Join to apply for the Operations Manager - Insurance Industry role at Troocoo6 days ago Be among the first 25 applicantsJoin to apply for the Operations Manager - Insurance Industry role at TroocooGet AI-powered advice on this job and more exclusive features.Operations ManagerAre you ready to lead a high-performing operations function within a trusted name in insurance? We're looking for a capable and collaborative leader to oversee the Customer Service and Claims teams within the pet insurance arm of a major insurer.Operations ManagerAre you ready to lead a high-performing operations function within a trusted name in insurance? We're looking for a capable and collaborative leader to oversee the Customer Service and Claims teams within the pet insurance arm of a major insurer.The OpportunityThis is a hands-on, high-impact role reporting to the General Manager. You'll be responsible for leading day-to-day operations, driving process and system improvements, and embedding a strong customer and compliance culture. With the pet insurance division continuing to evolve and expand, it’s a great time to bring your leadership to the table and help shape the next phase of growth.What You’ll Be DoingLeading and mentoring a close-knit leadership team across customer service and claimsManaging the end-to-end operations function, with a focus on service quality, compliance, and customer outcomesDriving continuous improvement initiatives, including process optimisation and system enhancementsSupporting the rollout of regulatory requirements and balancing customer, commercial, and compliance needsPreparing performance reporting and insights for internal stakeholdersWhat we’re looking for:Experience in insurance or financial services – ideally with exposure to claims and regulated environmentsA confident people leader who can inspire, guide, and roll up their sleeves when neededA strong understanding of operational risk, compliance, and customer service deliveryExcellent communication skills and a collaborative, solutions-focused mindsetSomeone who thrives in change and is passionate about building and improving systems and processesWhy join?Be part of a well-respected, nationally recognised insurerPlay a critical role in a high-growth business unit with real impact on customer outcomesJoin a values-led organisation with a strong leadership team and people-first cultureContribute to a dynamic, purpose-driven division where your leadership will be valuedReady to take the next step in your leadership career and make a meaningful impact? We’d love to hear from you.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesIT Services and IT Consulting, Advertising Services, and Financial ServicesReferrals increase your chances of interviewing at Troocoo by 2xGet notified about new Operations Manager jobs in Brisbane, Queensland, Australia.Brisbane, Queensland, Australia 6 days agoBrisbane, Queensland, Australia 1 day agoNational Underwriter Manager - Accident & HealthBrisbane, Queensland, Australia 1 week agoSenior Workers Compensation Manager - QueenslandBrisbane, Queensland, Australia 4 hours agoRegional Manager - CMF (Australia and New Zealand)Brisbane, Queensland, Australia 16 hours agoBrisbane, Queensland, Australia 1 month agoRegional Manager Commercial Operations - NorthernBrisbane, Queensland, Australia 2 weeks agoWillawong, Queensland, Australia 1 week agoManager Sales and Service Excellence - Queensland RegionalBrisbane, Queensland, Australia 6 days agoBrisbane, Queensland, Australia 2 weeks agoSunnybank Hills, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 6 days agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 1 week agoEast Brisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 3 weeks agoLoganholme, Queensland, Australia 5 days agoNorth Lakes, Queensland, Australia 1 day agoMorayfield, Queensland, Australia 11 hours agoBrisbane, Queensland, Australia 2 weeks agoStore Manager for Naturopathic Wellness Brand (Qualified Naturopath)Brisbane, Queensland, Australia A$70,000.00-A$75,000.00 5 days agoHead of Line 1 Risk - Transformation and OperationsBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 6 days agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 3 weeks agoBrisbane, Queensland, Australia 4 days agoKenmore, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 1 week agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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