Workplace Injury Commission (WIC) Melbourne $66,509 per annum (plus super) excellent mentoring and support * Enjoy rewarding work, a respectful culture, and the support you need to thrive * Competitive remuneration, flexibility, and incredible benefits * Play a key role supporting WIC as we help injured Victorians find a way forward _______________________________________________________________________ The impact you'll have: At the Workplace Injury Commission, we've helped thousands of injured workers and employers to resolve their disputes and move forward with their lives. We're a robust Victorian Government statutory authority that's making an impact. As we embark on an exciting transformation journey, we need you to join us as a Support Officer. As a Support Officer, you will play a vital role in supporting the smooth delivery of WIC's conciliation services. You will assist Conciliation Officers and Dispute Officers by performing a range of administrative and system-based tasks, ensuring that Injured Workers and other parties are efficiently progressed through a high-quality service. This role includes tasks such as scheduling a conference, creating large file sharing links to distribute to stakeholders, compiling and sending of medical panel requests, managing team emails, updating and accessing WIC's case management system, as well as various ad hoc requests from your direct manager as the need arises. You will be joining a newly created team with 16 Support Officers total, and along with your demonstrated experience operating in an administrative support capacity you will bring your positive work ethic and collaborative style, ensuring you execute administrative tasks to support delivery of a high-quality service. Who we're looking for: To succeed in this role, you will have: * Well-developed communication and interpersonal skills with the ability to communicate effectively with diverse stakeholders and resolve basic enquiries where required * Strong verbal and written skills with the ability to deliver initial basic advice and exchange of information effectively in a timely manner * Strong proficiency in Microsoft Office Suite (e.g. Outlook, PowerPoint, Word, Excel). * Demonstrated understanding and commitment to discretion and integrity, evidently trustworthy when in knowledge and possession of confidential and sensitive information and data * Positive work ethic demonstrating self-motivation and initiative For further information, please refer to our position description which you can access through our careers site. Resolution matters. And so do you. We're a stable, purpose-driven organisation that offers you meaningful work, a welcoming and vibrant team culture, and a range of benefits, including: * Competitive remuneration, plus generous allowances and reimbursements for study, wellbeing and home-office working. * More leave when you need it most - flexible leave arrangements tailored to you. * Access to our 24/7 holistic mental health and wellbeing program for you and your family. * A progressive and supportive work environment with experienced leaders who are invested in you. Here are some of the things we hope you'll love about working with us: * Help Victorians find a way forward As a Support Officer, you'll play a vital role in supporting WIC to help injured workers and employers overcome some of the most challenging times of their lives. * Find support and relationships that count Respect is a key value here. We trust and empower you to be your best self, at work and home. * Respect today, shape tomorrow Bring your diverse thinking and help make us even better. * Be rewarded for your contribution We offer you real professional development opportunities plus a wide range of rewards and benefits to help you thrive. Visit our careers site to find out more and read the stories of our incredible people. Want to help us shape a brighter future? Join us. Take your career to the next level with the Workplace Injury Commission. To apply, please submit your resume and cover letter via the link by midnight, Monday 22nd December 2025. Please note: Applications will be reviewed throughout the application period, and interviews may commence before the application period expires. WIC is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. If you require assistance or adjustments to fully participate in the application or interview process for this role, please contact us via email careers@wic.vic.gov.au In accordance with our Privacy Policy and Collection Statement, as part of the recruitment process, WIC may collect and use information relevant to assessing your suitability for the role and our organisation. Only people with the right to work in Australia may apply for this position. You will be required to undergo a National Police Check as part of the recruitment process. Successful candidates will be required to provide evidence of their COVID-19 vaccination status or medical exemption prior to commencing employment.