Hilton Adelaide is seeking a dedicated and customer-focused Concierge to join our team. As a Concierge, you will be the first point of contact for our guests, providing them with a warm welcome and exceptional service throughout their stay. From offering local recommendations to arranging transportation and handling guest inquiries, you'll ensure that every guest experience is seamless and memorable.Hilton Adelaide is centrally located, overlooking Victoria Square. The hotel features 377 rooms, including guest rooms, executive floors, and suites. It offers unrivalled conference and event facilities with 19 meeting rooms. It is the only 5-star hotel in Adelaide capable of hosting 500 delegates for meetings, dining, and accommodations, all under one roof. What You'll be doing Provide personalised recommendations for local attractions, dining, and entertainment to enhance the guest experienceAssist guests with reservations, transportation arrangements, and special requestsHandle guest inquiries professionally, ensuring each guest's needs are met promptlyProcess and deliver messages for guestsPerform valet duties, including greeting guests, assisting with parking, and retrieving vehicles upon requestCoordinate and arrange services such as luggage handling and wake-up callsMaintain up-to-date knowledge of hotel services, policies, and local eventsProvide support to management in case of emergenciesCollaborate with hotel departments to ensure a smooth guest experience from check-in to check-outHandle guest feedback and concerns, resolving issues efficientlyAssist with VIP guest services and special requests to create memorable experiences What We're Looking For Positive attitude and good communication skillsPrevious experience in a concierge or customer service role (hospitality or similar industry preferred)A current, valid driver's license and the ability to drive various vehicles (manual driving experience highly regarded)Strong problem-solving skills and attention to detailA passion for providing exceptional guest service and exceeding expectationsAbility to remain calm under pressure in a fast-paced environmentFlexible availability, including weekends and holidays as neededExperience in driving cars, including valet service, in a fast-paced environment highly regardedOpportunities for career progression within our teamTeam Member Travel Program: discounted hotel nights from $70 per night worldwide with GO HILTONExcellent work environment and cultureAccess to Hilton University training with over 2,500 learning programsCareer development opportunities25-40% off Food and Beverages (subject to individual outlets)Discounted Bupa health coverYear-round recognition What will it be like to work for Hilton? Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels and resorts to extended-stay suites and mid-priced hotels. We are dedicated to providing exceptional guest experiences across our brands. Our vision to fill the earth with the light and warmth of hospitality unites us to create remarkable experiences worldwide every day. Our Team Members are at the heart of this mission!Join Hilton Adelaide and help craft unforgettable guest experiences.We Are Hilton: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now! Schedule Temporary Brand Hilton Hotels & Resorts Job Guest Services, Operations, and Front Office