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Employment support officer

Sydney
Achieve Australia
Posted: 17 September
Offer description

**Purpose of the role**
To provide support, training and direction to supported and Disability Employment Service (DES) funded employees to develop their skills, maximise their independence, and achieve job satisfaction, whilst also providing assistance with the day-to-day operations of the warehouse.
**Why join team AchievAble?**
For many of our staff making a real difference to the lives of people with disability and working with a great, supportive teams is its own reward.
We appreciate that, and we want our team to know that we value them so we offer benefits such as:

- Salary sacrifice options including Fringe Benefits Tax and car leasing
- Access to personal and financial counselling for you and your family
- A range of paid leave and flexible working options
- Support to stay fit and healthy with fitness memberships and access to wellness programs.

**At Achieve it's more than just a job.**
You have the chance to change lives and bring inclusion to life every day.
Our focus is our people; the people we support, and the team we employ, that we value most. We offer a career you can be proud of and a place where you feel safe to be yourself. We invest in our workforce and appreciate the rich diversity they represent of life experience, languages and culture.
Achieve has been providing services to people with disability since the 1950s. Today, we are a registered NDIS provider offering integrated clinical, health, social and disability services in accommodation, community participation, supported employment and support coordination services in the Greater Sydney and in Northern Rivers regions in NSW.
**About the role**
- Provide employment support to a team of employees to effectively work within a warehouse environment
- Provide supported employees with assistance regarding terms of employment including individual NDIS plans and NDIA funding outcomes, their employment contracts, workplace rosters and workplace duties.
- Coordinate work analysis and assessment processes for employees, documenting progress for each employee, maintaining file records within Achieve Australia's data systems.
- Provide DES funded employees with assistance regarding their terms of employment including their employment outcomes and reporting requirements, employment contracts, workplace roster and workplace duties. Liaise with Employment Agencies as required.
- Ensure all relevant documentation and associated processes for supported employees is up to date, compliant, accurate and correct; and in line with NDIA and Achieve Australia requirements.
- Coordinate and provide 'on-the-job' training for employees to enhance workplace abilities, skills and enable employees to be able to work independently.
- Comply with the organisations policies, processes and procedures to meet all regulatory and legislative requirements.
- Maintain confidentiality and professional conduct at all times to ensure professional boundaries are respected and maintained.

**About you**
The suitable incumbent would have:

- Knowledge and experience with people who have a disability and/or barrier to employment.
- Knowledge of the workings of the NDIS and DES as these programs impact on and compliment the maximising of employment opportunities for people with a disability or barriers to employment.
- Demonstrated ability to work with a diverse group of employees, supporting and guiding the employees, coordinating and troubleshooting responses to workplace incidents, concerns or 'when things go wrong' for these individuals.
- Experience in delivering training - on the job (work to be done etc.) and broad-based workplace training (procedures etc.)
- Knowledge and understanding of the critical importance of providing high standard customer service.
- Demonstrated ability to coordinate and supervise people.

**Pre-employment checks**:
We have a Covid-19 Safety Plan to support our vulnerable clients and our workforce. It is a condition of employment to be fully vaccinated for Covid-19.
**How to apply**:
To register your interest, please click 'Apply' now and provide a resume and cover letter outlining your suitability for the role.

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