Customer Success Advocate
At Vodafone, we're all about connecting people and empowering communities.
You'll be a customer champion, discovering what our customers want and need, and helping them use technology to improve their daily lives.
If you're someone who naturally finds solutions and loves connecting with people, this role is perfect for you.
On any given day, you might:
* Familiarize yourself with the latest devices, accessories, and perks, including exclusive music events.
* Provide personalized solutions that meet our customers' unique needs and preferences.
* Offer expert support to troubleshoot technical queries and help customers confidently use our services.
We'll provide you with comprehensive training to upskill in our dynamic industry.
To succeed in this role, you'll bring a spark of joy and enthusiasm to every customer interaction.
You'll be an excellent communicator, adaptable, and excited about technology, with a passion for learning and growth.
Your positive energy, attentiveness to others, and genuine interest in our products will make you a perfect fit for our team.
This role offers flexibility, with a minimum of 15.25 hours per week, spread across at least three shifts.
You'll have the opportunity to work varied hours, including weekends, and can pick up extra shifts as needed.
In addition to your guaranteed hours, you'll enjoy:
* A competitive salary and uncapped commission model.
* A SIM plan with unlimited calls, texts, and data.
* A range of leave benefits, including volunteer leave, parental leave, and additional time off.
* In-depth training on the latest tech, leadership, and coaching skills.
* Exciting opportunities for career advancement through our 'Future You' Intern and Work Experience programs.
We're not looking for perfection – we believe that what makes you different can be what sets you apart.
So, if you're excited about this role and want to join our team, don't hesitate to apply!
Our recruitment process is straightforward: submit your CV, complete a 15-minute assessment, and then chat with our Talent Acquisition team before meeting the Store Manager for an in-store interview.
To be considered for this role, you must be an AU/NZ Citizen or Permanent Resident.