Shop Supervisor Job Description
This role involves overseeing the daily operations of a retail store, ensuring that sales targets are met and customer service is exceptional.
* Manage all aspects of a retail operation, delegating responsibilities where appropriate to ensure sound business practices are adhered to.
* Work with staff and volunteers to review and monitor pricing, visual merchandising, promotional events and selling techniques to maintain profitability.
* Maintain effective communication channels within the team, regional support functions and external stakeholders.
* Identify issues and opportunities based on selling and customer feedback.
Key Responsibilities:
1. Coaching and developing direct reports daily to improve performance.
2. Setting objectives and prioritizing tasks to meet daily deadlines and develop plans to meet short-term objectives.
3. Providing exceptional customer service and exceeding customer expectations.
Requirements:
* Possess a strong passion for Lifeline and its purpose, able to articulate it clearly.
* Demonstrate experience in retail management, including coaching and mentoring people.
* Ability to deliver a high level of customer service and exceed customer expectations.
Benefits:
* NFP Salary Packaging: Save tax and increase take-home pay by salary packaging everyday living expenses and bills.
* Flexible work arrangements to support work-life balance.
* 12 weeks paid parental leave and 2 weeks paid partner leave.