Job Description - Member Engagement Consultant (250000S8)
At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.
About the Role:
RACQ Cairns is looking for a fun, energetic sales and service superstar to join our team. Experience is not necessary; however, sales experience is desirable, and a willingness to learn is important. We will provide comprehensive and tailored training to set you up for success.
As a Retail Consultant, you will create exceptional customer service experiences for our members by delivering tailored solutions across assistance, insurance, and banking products and services.
* Rate of pay at commencement is $34.49 + Super + Penalty Rates!
* Monday to Friday – 8:30am – 4:30pm
About you:
Customer service and a desire to help are key. We seek applicants who love helping others, thrive in a fast-paced sales environment, adapt to change, build meaningful relationships with colleagues, and have a strong work ethic.
You should be eager to learn, comfortable dealing with members face-to-face and via phone, and possess excellent written and verbal communication skills.
Why join RACQ?
It is an exciting time to be part of RACQ as we transform towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are large enough to make a difference in our community, yet small enough to support your professional and personal development.
By joining RACQ, you'll be part of sustainability initiatives, including a commitment to becoming a carbon-neutral organization by 2030. We have invested in sustainable companies and products, including home solar and batteries, Green Home and Car Loans, among others. We will continue to advocate for green solutions.
RACQ is committed to flexible working arrangements. We encourage candidates to discuss their needs and how we can support work-life balance.
We are passionate about diversity and inclusion, aiming for our teams to reflect our communities. We especially welcome applicants of Aboriginal and Torres Strait Islander heritage, and those facing diversity or disability-related barriers. Please let us know if you require support or accommodations during the application process.
What we offer:
We support your success and well-being. Benefits include:
* Financial benefits and discounts on banking, assistance, and insurance products
* Paid volunteer leave, payroll giving, and community event volunteering
* Flexible working and leave options, including parental leave, purchased leave, cultural observance leave, and gender-affirmation leave
* Wellbeing programs, including health discounts, flu vaccinations, health insurance, and confidential Employee Assistance Program (EAP)
* Development opportunities through in-house programs and digital learning platforms
Please Note: To assess your suitability, RACQ may require psychometric assessments and background checks, including criminal history, employment verification, and other relevant checks. For more details, contact Human Resources at Cairns Central Shopping Centre, Level 1, Shop 115/116, Cnr McLeod and Spene Street.
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