We are seeking a skilled Medical Receptionist to provide exceptional support in our medical centre.
The ideal candidate will be highly motivated, enthusiastic and able to work autonomously at a fast pace as well as in a team. A bubbly personality and the ability to think on your feet are essential.
The role involves:
1. Opening and closing the clinic following set procedures
2. Welcoming patients and callers professionally and courteously
3. Booking appointments for patients
4. Managing patient records confidentially and efficiently
5. Processing patient payments via cash, EFTPOS, and direct billing transactions
6. Issuing invoices to Medicare, Private Health Funds, TAC, and Workcover
7. Knowledge of the MBS schedule and correct billing practices
8. Communicating effectively with referring doctors, hospital staff, pharmacists etc.
9. Attending to patient inquiries
10. Checking and handling internal emails
11. Filling in the roster during staff absences
12. Maintaining the reception waiting area and consulting rooms including spill cleanup if necessary
13. Ensuring accurate storage and retrieval of patient and practice records including scanning, faxing, and filing documents
14. Maintaining confidentiality of patient personal and financial information at all times
15. Completing recalls
16. Supporting day-to-day operations of the medical centre
17. Providing high-quality customer service and teamwork skills
18. Having a high level of computer literacy and IT knowledge
In addition, the candidate must possess:
1. Current Police Clearance
2. Current Working with Children clearance
3. Current First Aid/CPR certificate
4. Immunisation Record
5. Driving Licence/Photo ID
Selection Criteria:
1. Demonstrated ability to work collaboratively
2. Experience with medical software (BEST PRACTICE/MEDICAL DIRECTOR)
3. Strong organisational and problem-solving skills
4. Ability to work in a fast-paced environment, including multitasking
5. Effective communication with internal and external stakeholders, both verbally and in writing
6. Commitment to delivering quality patient care