We are seeking a customer-focused professional to deliver exceptional phone and email support. The ideal candidate will be proactive in engaging with customers to promote our services.
Key Responsibilities:
* Provide timely and accurate responses to customer queries
* Upsell and cross-sell products and services to enhance customer experience
* Proactively manage customer databases to ensure up-to-date records
Requirements:
* Proven experience in customer service or call centre environments
* Excellent phone sales and conversion skills
* Ability to work with multiple database systems and email programs
* Strong verbal and written communication skills
About the role:
This is an excellent opportunity for a dedicated and results-driven individual to make a positive impact on customer satisfaction and loyalty.
Benefits:
* Opportunity to work with a global leader in pest, hygiene, and indoor plant care
* Chance to develop skills and expertise in customer service and sales
* Supportive team environment that fosters growth and development