About this Role
This position involves maintaining and supporting computer and digital systems, providing advice and support to users regarding technology, administration support, and undertaking general library duties.
* Providing technological support and solutions to employees and customers.
* Collaborating with internal and external service providers to ensure system upgrades and software maintenance is executed effectively.
* Being present, proactive, and solutions-focused and recognising that the community is the core of our business.
To be successful in this role, you will have relevant qualifications in Library Technology (or a related discipline) and/or equivalent demonstrated experience. You will also need proven ability to troubleshoot and resolve general IT and technology-related issues, sound communication and interpersonal skills, and proficiency in using Microsoft Office Suite and operating corporate business systems.
Key Responsibilities:
* Technical Support: Provide troubleshooting and technical assistance to library users and staff.
* System Maintenance: Collaborate with internal and external service providers to maintain and upgrade library computer systems.
* Community Focus: Be proactive and customer-focused in your approach, recognizing the importance of the community in our work.
We are seeking an experienced and skilled individual who can bring their expertise in library technology to this role.