About the Role
The FareHarbor Onboarding Team is seeking a Client Dashboard Specialist to work in our Sydney office. The role focuses on setting up, troubleshooting, and maintaining client dashboards, and provides individualized support to new and live clients.
What You'll Do Here
* Strategize & communicate with Sales team to interpret the business needs of different companies, and customize their FareHarbor dashboard to best fit those needs
* Work closely with Client Onboard Specialists to implement changes based on client feedback given during the training process
* Collaborate with Customer Support & Account Management teams to make updates to existing client dashboards
* Efficiently multi‐task several projects simultaneously by prioritizing tasks & projects of differing durations through changing circumstances
* Become an expert FareHarbor user & stay on top of all new product updates by attending continued education presentations, and reviewing feature roll out information
* Provide feedback on best practices & product features in a continuously growing & improving environment
* Assist the team and company-at-large with seasonal & ongoing projects
Requirements
* Professional working English proficiency
* Strong written and verbal communication skills
* UX‐focused thinking
* Excellent problem solving skills with the ability to be flexible & creative in finding solutions
* Strong attention to detail
* Deadline driven
* Proven experience learning and mastering new technologies
Bonus Points
* Experience working with multiple software programs simultaneously
* Experience with Google Suite – particularly Google Sheets
* Experience with Apple OS & Macintosh computers
* Experience in customer‐facing support
* Experience mentoring or training new hires
Benefits
* Global leave benefit
o 22 weeks paid parental leave
o 2 weeks paid grandparent leave
o Extended care and bereavement leave
o Life insurance policy
* Opportunity to share your ideas and make a difference in a growing company.
* Fast‐paced, high‐energy and engaging work environment.
* 26 days of annual leave
* Work‐from‐home assistance
* Educational Opportunities
* Social hours & events and team‐building
* Hybrid friendly
* Wellness benefits (Headspace subscription & wellness webinars)
Eligibility
This full‐time role is open to candidates with Australian citizenship, permanent residency, New Zealand residency, or those who have a minimum 2.5 years remaining on a valid Australian working visa and who do not require sponsorship to work.
Equal Opportunity
At FareHarbor, we believe making experiences better for everyone starts with fostering a workplace where every voice is heard and everyone is empowered to thrive. We're committed to inclusion, welcoming all qualified job seekers to apply and join our 'ohana. FareHarbor is an equal opportunity employer in accordance with all applicable federal, state and local laws. We do not discriminate on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, national origin, disability, age, or veteran status, or any other classification protected by federal, state, or local law. If you need adjustments during the application or interview process, or on the job, we're here to support you. Please reach out to your recruiter to request any accommodations.
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