GB Electrical Contracting – Mayfield West NSW
GBE Group are a medium sized Newcastle based electrical contracting company who has several specialist business units working across a variety of areas throughout the residential, educational, health, commercial and industrial sectors.
GBE Group have gained a reputation for providing a high standard of workmanship and prompt service through the efforts of our valued employees and our commitment to customer satisfaction.
About the role
The Vertical Transport Administrator is responsible for all administrative and co-ordination functions related to lift and elevator operations.
The position on offer plays a crucial role in supporting our daily operations including customer communication, scheduling service teams, maintaining documentation, processing invoices and supporting our field technicians.
The role ensures efficient service delivery, compliance and excellent customer experience.
Key Responsibilities
Customer Communication:
Act as the primary point of contact for all incoming lift / elevator service requests.
Provide timely updates on job progress, technician ETA, and follow-up requirements.
Resolve customer concerns and elevate technical issues when needed.
Scheduling and Co-ordination:
Schedule planned preventative maintenance (PPM), repairs, callouts and statutory inspections.
Allocate Technicians / Electricians based on availability, location and qualifications.
Maintain a dynamic scheduling calendar and manage urgent or reactive jobs.
Arrange access, permits, parking, and site‑specific requirements.
Administration and Documentation:
Create and manage work orders, job sheets, service reports and certificates.
Keep accurate records of maintenance histories and compliance documentation.
Track spare parts, purchase orders and delivery notes.
Maintain contract records and update systems.
Invoicing and Financial Administration:
Prepare invoices for maintenance, repairs, callouts and modernisation projects.
Reconcile job sheets with billable labour, materials and callout charges.
Raise purchase orders and process supplier invoices.
Support accounts receivable in debt follow‑up and payment queries.
Team and Operational Support:
Assist Technicians / Electricians with job details, customer contacts and documentation.
Communicate priority jobs and schedule changes throughout the day.
Provide reports to management on workload, performance and contract status.
Technical and Administrative Skills:
Proficient in CRM or service management systems.
Accurate data entry and documentation skills.
Basic financial administration (POs, invoicing, checking job sheets).
Soft Skills:
Excellent communication and customer service.
Problem‑solving and adaptability.
Ability to prioritise a high volume of tasks.
Calm under pressure, especially during breakdown callouts.
Team collaboration.
Industry Knowledge (preferred but not essential):
Understanding of lift / elevator terminology.
Awareness of statutory inspection requirements.
Knowledge of maintenance contract structures (PPM cycles, callout terms, etc.).
This position would suit a person seeking long‑term, stable, permanent employment and looking for a life‑style supported employment opportunity.
Please apply online or forward your resume including a covering letter to ******@gbelectrical.com.au
For further information on GBE Group view our website: gbegroup.com.au
Applications close Friday 2nd January 2026.
#J-18808-Ljbffr