**Company Description**
SSwissôtel Sydney is a premium five-star hotel located in the heart of Sydney's business, retail and entertainment district. The hotel boasts 369 beautifully appointed guest rooms and suites offering contemporary living for the modern business and leisure traveller. Be part of the Swissôtel Sydney multi-million dollar hotel transformation, which will transform the property into a new level of five star luxury.
Our Reservations Agents are at the beginning of an exceptional guest journey as you make them feel welcome and provide a personalised experience during your interactions with them.
**Responsibilities and duties (but not limited to)**:
- Managing all communication regarding reservations for the Hotel
- Exhibit high sales performance and maximise all sales leads by ensuring close of sale, and up-selling and cross-selling opportunities
- Maintain a positive selling approach to maximise yield in both occupancy and rates
- Administration of reservations, including maintaining a precise filing system
**About You**
- The ability to demonstrate and deliver luxury service
- Excellent verbal and written communication skills
- Strong organisational, customer service and problem solving skills
- Ability to multi-task and manage prioritising demands
- Have full time work right to work in Australia
- Ability to work on some Saturdays when required
- Previous experience within group reservation is a plus
**Qualifications**
Qualification and experience from Hospitality and Tourism is highly regarded.
**Additional Information**
With over 400 hotels in Australia and 4,000 across the globe, we provide endless career development opportunities, a rewarding work environment as well as discounted hotel accommodation worldwide.