Build and Empower the Team
* Team Leaders work a 76-hour fortnight with flexibility to work approved weekend days with weekday RDOs as it supports the needs of the business.
* Team Leaders have On-Call phone responsibility for up to one night per week and up to one weekend approximately every 8 weeks.
* Provide strong leadership by mentoring staff not only in general skills of the Disability Support Worker role by through modelling the Engedi values.
* Create an inspiring team environment with an open communication culture through regular contact with allocated staff members and physical presence in allocated houses.
* Motivate team members – encourage creativity and empower the staff to make decisions through skill building and effective mentoring.
* Delegate tasks to appropriate support staff and set deadlines for administrative tasks.
* Oversee day-to-day operation of houses.
* Conduct regular Health and Safety Audits and Risk Assessments as required.
* Sign off on New Starter competency according to audit standards and ensure new starters complete full training process within the first three months of onboarding.
* Ensure process and procedures for all client needs including, but not limited to PBSPs, medication monitoring, manual handling, seizure management, diet plans, diabetes management, wound care, PEG feed and stoma care are followed.
* Identify training and mentoring opportunities/needs among staff with above listed skillsets.
* Ensure staff are aware of when and how to complete incident and critical incident report forms.
* Provide support, guidance, coaching, leadership, and empowerment to the team including feedback through performance reviews and regular supervision.
* Participate in three-month, six-month, and annual staff reviews to offer constructive feedback to staff.
* Provide authentic team leadership and the highest level of professional conduct in alignment with Engedi Inc’s Values.
* Promote and maintain a positive, respectful, and enthusiastic work environment.
* Listen to team members’ feedback and resolve any issues or conflicts – inform/refer to senior leadership of any issues or conflicts.
* Support staff to resolve interpersonal conflicts through effective listening, documentation, reflection and mediation as required.
* Set clear, client-focused team goals.
* Monitor team performance and report on issues identified to Service Delivery Manager.
* Recognise high performance and reward accomplishments.
* Suggest and organise team building activities/events.
* Assist Service Delivery Manager to conduct interviews and reference checks for Disability Support Worker candidates.
Program/Service Delivery
* Provide feedback and suggestions to Senior Leadership regarding the operation of the program and potential improvements.
* Implement improvements through collaboration with the Service Delivery Manager/Executive Manager.
* Assist in problem solving and preventing operational issues.
* Assist in hands-on Service Delivery, as required.
* Liaise with Support Coordinator/s and Therapists in relation to service user needs.
* Be part of the On-Call phone roster as required and work rotating roster inclusive of periodic weekend hours.
* Ensure all administrative tasks are completed correctly and in a timely manner including but not limited to client needs, staff needs and NDIS compliance requirements.
* Oversee all household documentation to ensure all service user information is current this includes:
* Update care plans, medication summaries and all other client documents in houses, visual care and Service Delivery individual files as required.
* Attend medical and therapy appointments to ensure Care plans and Medication is always up to date
* Other tasks as directed by Management.
Personal Accountability
* Compliance with Engedi Inc’s values, code of conduct, policies and procedures and relevant legislation and standards.
* Ensure appropriate use of resources.
* Work collaboratively with Engedi Inc employees and external stakeholders in accordance with Engedi Inc’s values and professional standards of behaviour.
* Actively participate in initiatives to maintain, build upon and promote a positive and collaborative workplace.
* Identify opportunities to integrate and work collaboratively across teams.
* Take reasonable care for your own health and safety, and health and safety of others (to the extent required).
* Promote a positive safety culture by contributing to health and safety consultation and communication.
* Promptly respond to and report health and safety hazards, incidents and near misses to the Service Delivery Manager/Executive Manager.
* Attend mandatory training sessions specific to position.
Skills and Experience
* Cert IV in Disability Support preferred. Other professional qualification considered.
* Experience in leading a team with strong emphasis on mentoring and modelling desired objectives, values and outcomes.
* Strong administrative and organisational skills, working knowledge of Microsoft Office and aptitude to learn other various programs used organisation wide.
* Strong time management skills and ability to prioritise tasks in a task emergent environment.
* Work under general direction with autonomy in the application of procedures, methods and guidelines which are well established.
* Provide specialist advice and act governed by clear objectives and /or budget constraints which may involve the contribution of knowledge in establishing procedure in collaboration with Coordinator.
* Ability to supervise staff in multiple SIL locations drawing from personal experience, and knowledge of policy and procedure within the Engedi framework.
* Ability to solve problems of advanced difficulty using knowledge and judgment.
* Ability to use organisational skills in time management, setting priorities, organising workflow and responding to external requests in a timely manner.
* Ability to exercise initiative in the application of established work procedures and Ability to establish goals/objectives and outcomes for the team.
* Ability to assist staff with on-the-job training and provide effective mentoring.
* Experience of records management using computers.