Overview
OPERATIONS MANAGER
We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. First Advantage (Nasdaq: FA) is a leading provider of mission-critical background screening solutions to Fortune 100 and Global 500 brands. Headquartered in Atlanta, GA, we have an internationally distributed workforce spanning 17 countries and about 10,000 employees. We empower 80,000 organizations to modernize hiring and onboarding processes on a global scale.
What YouWill Do
A successful OPERATIONS MANAGER will guide day-to-day execution across delivery teams, providing operational clarity, decision support, and quality oversight to ensure compliant, client-aligned service delivery across direct and indirect teams.
* Operational SME & Decision Support – Act as a Subject Matter Expert for operational processes, platforms, and quality standards, delivering day-to-day decision support and clarity to delivery teams.
* KPI, Service Level & Performance Insight – Monitor and analyze operational KPIs, service levels, and quality measures to identify risks, trends, and opportunities for process improvement.
* Client & Service Support – Serve as the first escalation point for Commercial and Client-related operational issues, applying SME judgment to support timely resolution and alignment with client expectations and service commitments.
* Quality, Compliance & Process Adherence – Apply quality controls, procedures, and compliance requirements in daily operations, identifying gaps, errors, or risks and escalating as needed.
* People Leadership & Team Management – Lead and manage team members through direction, coaching, training, and performance management, reinforcing quality standards and productivity.
* Performance Monitoring & Reporting – Monitor operational performance using defined metrics and reporting, identifying trends and improvement opportunities.
* Continuous Improvement Support – Identify operational inefficiencies and support practical improvements through SME guidance and change adoption.
* Resource & Cost Management – Manage team workloads and resources, supporting capacity planning, efficient utilization, and cost awareness aligned with priorities.
What You Will Need to Be Successful
* Bachelor's degree or equivalent experience
* Minimum 3 years' experience in a team leader or supervisory position
* Experience in an Operations/Production Environment
What You May Need to Be Successful
* Ability to build effective working relationships with internal stakeholders and operational partners, collaborating across teams to support consistent delivery.
* Practical understanding of change management, with the ability to adopt change, support implementation, and reinforce new ways of working within teams.
* Delivery-focused and adaptable, with accountability for outcomes while responding to priorities and challenges.
* Working knowledge of background screening or a related environment, with willingness to build SME depth through experience and coaching.
* Alignment to FADV's business culture and values.
* Manager or IC Manager experience.
Why Join Us at First Advantage?
We are a global leader with a noble purpose: safeguarding workplaces and managing risk. Our culture emphasizes Authenticity, Curiosity, Integrity, Teamwork, and Customer-Inspired values. We offer culture programs, benefits, and opportunities for growth.
* Employee Impact Groups and Volunteer opportunities
* Mentorship Advantage Program
* SOAR, an award-winning manager development program
* Competitive salary, hybrid work setup, and comprehensive benefits
* Global Employee Assistance Program (EAP)
Equal Employment Opportunities: First Advantage is an equal opportunity employer. We are committed to a workplace and recruitment process free from unlawful discrimination, harassment, and retaliation. Employment decisions are based on qualifications, merit, and business needs.
Additional Information
For more information, visit our website at https://fadv.com/.
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