Homecare- Customer Service Coordinator- Hobart
Join to apply for the Homecare- Customer Service Coordinator- Hobart role at Regis Aged Care
Role Overview
As the Customer Service Coordinator, you will be responsible for staff rostering and administrative functions of regional Home Care Services. You will support the General Manager with leadership and management of the home and services, focusing on staff allocation, rostering, and compliance monitoring.
Key Responsibilities
* Coordinate client appointment calendars and service allocation
* Maintain staff availability and manage rosters
* Generate and modify staff rosters to ensure care needs are met and service levels are maintained
* Update rosters reflecting staff leave and client requirements
* Provide high-quality customer service and respond to client, family, and customer inquiries
* Coordinate meetings, draft agendas, and manage home events and activities
* Perform ad hoc reception tasks
Qualifications and Skills
* Excellent communication and active listening skills
* Customer service experience in fast-paced environments
* Experience in roster management
* Proficiency with Microsoft Office
* Effective communication across all organizational levels
* Experience in aged care (advantageous)
* Strong time management and multi-tasking abilities
* Well-organized with attention to detail
Additional Requirements
Provision of satisfactory background checks, including NDIS or police checks (role dependent), current flu vaccination, and certification proof.
Why Work With Us
Join a team dedicated to supporting older people to live life on their terms. We foster a culture of mutual respect, kindness, and wellbeing, with initiatives like the Circle of Care ensuring safety and support for our staff. We offer opportunities for personal growth, flexible working arrangements, and comprehensive wellbeing benefits.
Benefits
* Flexible working environment for better work-life balance
* Opportunities for career development and specializations
* Salary packaging options
* Wellbeing discounts and free support services
* Referral and recognition programs
At Regis, your work makes a meaningful difference in people's lives and helps shape the future of aged care in Australia.
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