Job Description
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Mission Statement:
In this key role as a Digital & Transformer Service Manager in Australia, you will lead the implementation of our Digital & Service Strategy, driving profitable and sustainable growth in the market by providing world-class services to existing and new customers. You will optimize Business Unit resources while adhering to Hitachi Standards on HSE and Integrity.
Your Key Responsibilities:
* You will drive the implementation of our Digital & Service strategy across the Service organization, leveraging synergies with Business Units and Global Product Groups to ensure consistent execution of plans aiming to achieve profitable growth of the local service business. This includes defining and following up on strategic plans for marketing, product development, supply chain, operational excellence, and securing competencies and resources.
* You will develop and implement performance targets as part of the local unit's Profit & Loss statement, including operational quality, productivity, customer satisfaction, and investments. You will run the day-to-day Service business to ensure profitable growth and improvement of Service productivity, implementing agreed delivery and performance standards to maintain consistency in quality and customer satisfaction.
* You will execute our global service and sales channel strategy within the local unit, building sustainable customer relationships to ensure local client growth, satisfaction, and retention together with Sales. You will support Sales resources in customer meetings, drive consistent development of processes and practices based on customer feedback, and Net Promoter Score (NPS).
* You will invest in improving the quality of our existing Digital & Transformer Service products and developing new Service solutions to expand the portfolio in line with global guidelines and market demand. You will be fully accountable for the local Digital & Transformer Service Unit's profitability and orders received, reporting monthly, quarterly, and yearly business results.
* You will be responsible for the health and safety of the local Digital & Transformer Service Unit, ensuring that the area of responsibility is properly organized, staffed, skilled, and directed. You will guide, motivate, develop, and retain direct and indirect subordinates, improve service availability, provide training, and develop capabilities and competencies.
* You will embody Hitachi Energy's core values of safety and integrity, taking responsibility for your actions while caring for your colleagues and the business.
Your Background:
* A bachelor's degree in electrical engineering or business administration, or a related field is preferred. Advanced degrees can be advantageous.
* Relevant experience of 10-15 years in engineering combined with commercial competence, supplemented with experience in production, operations, and/or marketing & sales.
* Knowledge and experience in servicing, maintaining, commissioning, and repairing transformers or other industrial/technical products, as well as transformer digitalization, condition assessment, and fleet management are considered valuable assets.
* Strong business acumen and a results-oriented, proactive personality are essential qualities. You should be able to market your unit's needed investments and propose new ideas to serve customers profitably. Strong leadership and ambition for the company's growth, along with a strong customer focus, are necessary.
* Proficiency in both spoken and written English is required.
* Travel will be approximately 20% of your time, including overseas and domestic travels.