Job Title:
Service Delivery Excellence Specialist
We are seeking an experienced Service Delivery Excellence Specialist to ensure the reliability of services for our Federal Government Client.
The role is crucial in understanding, defining, validating, prioritising and continuously managing business requirements.
The successful candidate will have strong experience in Site/Service Reliability Projects and a minimum of 5 years of experience in business analysis, preferably in complex IT projects.
* Translate business needs into clear technical specifications.
* Synthesise business and technical requirements and present them clearly.
* Provide input during design phase, ensuring technical solutions align with business goals.
* Facilitate workshops and perform business analysis activities including business process modelling, business and solution requirements lifecycle management, and data modelling.
* Assist team members with effectively documenting systems and solutions.
* Continuously monitor system performance and user feedback to identify areas for improvement.
Key Skills:
* A minimum of 5 years of experience in business analysis, preferably in complex IT projects.
* Experience working with cloud platforms such as AWS and Azure.
* Experience with monitoring and observability tools such as Dynatrace or Splunk.
* Experience with automation and configuration management tools like Terraform, Ansible, Chef, or Puppet and knowledge of CI/CD pipelines and tools such as GitLab CI, Github Actions would be highly desirable.
This role requires outcome focus and customer-centricity. If you are a motivated professional looking for a new challenge, please submit your application.