Role Overview
We're seeking an enthusiastic and customer-focused Desktop Support Officer to deliver first and second-level technical support both onsite and remotely. Based at a customer site, you'll work across a variety of services including desktop support, mobile devices, systems management, directory services, virtual services, virus protection, email and collaboration tools.
You'll play a key role in assisting with the transformation of our client's technology environment, supporting their move to an Activity-Based Working model. This role is perfect for someone passionate about IT, who thrives in customer-facing situations and enjoys variety in their day-to-day work.
Key Requirements
* Previous experience in Desktop Support or Field Services, handling both Level 1 and Level 2 issues
* 2+ years' experience in a large, complex enterprise environment
* Strong working knowledge of:
* Windows Operating Systems
* MS Exchange, MS Office
* Mobile device management (iOS, Android)
* SCCM and associated products
* Understanding of Active Directory & Group Policy
* Familiarity with IT peripherals (printers, mobile devices, etc.)
* Excellent customer service, interpersonal and communication skills
* Self-motivated with a positive, proactive approach
Benefits
* Join a motivated, energetic and supportive team culture
* Opportunity to work with cutting-edge workplace technology
* Exposure to large enterprise environments and transformation projects
* Ongoing professional development and skills growth