Mentor Support Officer, Specialist for First Nations
Chamber of Commerce and Industry of WA (CCIWA) – Osborne Park WA
Full time, Permanent
4d ago, from Chamber of Commerce and Industry of WA (CCIWA)
About the Opportunity
Apprenticeship Support Australia (ASA) is seeking an experienced mentor to join the team as a Mentor Support Officer. As a Mentor Support Officer, you will play a pivotal role in providing vital mentoring and support services to ASA clients, with a particular focus on First Nations apprentices and their employers. Your primary objective will be to facilitate apprenticeship completions by addressing industry, workplace, and personal issues, ensuring early identification and mitigation of challenges that may arise during the training process.
Key Responsibilities
* Conduct risk assessments with clients to identify any potential barriers to completion.
* Deliver in-person, phone, and online mentoring support to clients, offering ongoing support and assistance throughout their training contract.
* Develop and maintain Tailored Support Plans (TSP's).
* Ensure accurate and timely maintenance of databases, adhering to compliance requirements.
* Deliver information sessions at school and community events to support and promote the value of apprenticeships, traineeships and the benefits of mentoring support.
* Host networking events to create engagement for First Nations apprentices.
* Collaborate with key stakeholders in job search and employment services for job seekers.
About You
* Knowledge and awareness of issues and potential barriers to completion of Apprenticeships.
* A minimum of 12 months' relevant experience working with young people or proven relevant experience.
* Must be able to provide Apprentices with sound guidance in drawing from life experience, workplace knowledge, values and academic achievement.
* Excellent customer service skills.
* Excellent communication skills – oral and written.
* Ability to promote Australian Apprenticeships to prospective clients and represent ASA at events.
* Understanding/knowledge of apprenticeships and traineeships.
* Ability to work to and deliver on KPIs.
* National Police Clearance & Working with Children Check (essential).
Commitment to Diversity & Inclusion
We welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with disability, LGBTQIA+ and people from culturally diverse backgrounds.
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