Audika is part of Demant, a world‐leading hearing healthcare group that offers solutions and services to help people with hearing loss.
We're looking for a passionate customer service individual to serve as a Clinic Coordinator at our new Audika Hearing clinic in Moringside on a permanent full‐time basis (Mon‐Fri 8:30‐4:36, no weekends).
Job Responsibilities
* Oversee daily clinic operations: maintain a tidy, welcoming environment, greet clients, and deliver an exceptional experience.
* Manage client appointments via phone, email, and the booking system, confidently navigating multiple systems and applications.
* Provide basic hearing‐device support, including cleaning, battery replacement, and Bluetooth pairing (training provided).
* Contribute to community engagement, including site visits, promotional activities, and expos.
* Maintain inventory and ordering of hearing devices; process invoices and POS transactions; verify client eligibility (HSP, DVA, private health insurance).
* Engage clients with empathy and warmth, responding promptly to enquiries and offering proactive support.
* Work effectively in a small team; independently manage the front desk while supporting customers, clinicians, hearing technicians, and other internal stakeholders.
#J-18808-Ljbffr