Customer Service & Operations Coordinator
Buildsafe is an innovative leader in the building and construction industry, specialising in scaffold and height-safety systems, alongside our rapidly growing BuildCam camera-monitoring division.
BuildCam delivers 24/7 intelligent site monitoring for residential construction, improving visibility, safety, and communication for builders and stakeholders.
We are fast-paced, ever-evolving, and known for practical solutions and continuous improvement.
At Buildsafe, we value strong relationships, operational excellence, and a hands-on culture where we tackle challenges together.
About the Role
The BuildCam Customer Specialist supports the end-to-end delivery of BuildCam services, including customer service, scheduling, logistics coordination, administrative support, and stock control.
This role plays a vital part in operational efficiency, customer satisfaction, and the smooth running of the BuildCam division.
You will work closely with our Installers, Technicians, Account Manager, and General Manager to ensure timely service delivery, accurate stock management, high-quality administration, and a consistently professional customer experience.
Core Functional Responsibilities
Scheduling & Field Coordination
Logistics Administration & Job Readiness
Reporting, Data Entry & Operational Administration
About You
2+ years' experience in customer service, logistics, operations, or administrative coordination
Experience supporting field teams, service delivery, or scheduling (advantageous)
Exposure to construction, building, or trade-based environments (highly desirable)
Strong organisational capability with the ability to prioritise in a fast-paced environment
High attention to detail and accuracy across documentation and data entry
Confidence using CRM systems (HubSpot preferred), Outlook, Excel, and operational platforms
Strong communication and relationship-building skills
A proactive, solutions-focused, hands-on approach
The ability to work both autonomously and as part of a collaborative team
What's In It For You
Monday to Friday daytime hours
Join a rapidly growing technology division backed by a national, established brand
Small, supportive team environment
On-the-job training and ongoing learning opportunities
Monthly lunches and regular team events
Employee Assistance Program for you and your immediate family
Uniforms provided
Annual performance reviews to support your growth, recognition, and career progression
Access to discounted gym membership through Fitness Passport
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