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Retail operations manager - customer service focus

Sunshine Coast
beBee Careers
Customer Services agent
Posted: 14 June
Offer description

Retail Store Manager Role Overview:

We are seeking a motivated and experienced Retail Store Manager to lead our team in delivering exceptional customer experiences and driving sales growth. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our store, managing a high-performing team, and implementing strategies to improve sales performance.

The ideal candidate will have a strong background in retail management, excellent communication skills, and the ability to work effectively in a fast-paced environment. If you are a results-driven leader with a passion for retail and customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

* Lead and manage a high-performing team to deliver exceptional customer experiences and drive sales growth.
* Oversee the daily operations of the store, including inventory management, stock control, and visual merchandising.
* Develop and implement sales strategies to achieve sales targets and improve sales performance.
* Manage and motivate a team of sales staff to achieve sales targets and provide excellent customer service.
* Monitor and analyze sales data to identify trends and opportunities for improvement.
* Collaborate with other department heads to ensure seamless execution of business objectives.
* Identify and address any operational or customer service issues promptly.
* Stay up-to-date with industry trends and best practices in retail management.

Requirements and Qualifications:

* A minimum of 2 years' experience in a retail management role, preferably in a similar industry.
* Strong leadership and people management skills, with the ability to motivate and develop a team.
* Excellent communication and interpersonal skills, with the ability to build relationships with colleagues and customers.
* Proven track record of achieving sales targets and improving sales performance.
* Ability to work effectively in a fast-paced environment and adapt to changing circumstances.
* Strong analytical and problem-solving skills, with the ability to analyze sales data and identify areas for improvement.
* Knowledge of visual merchandising principles and practices.
* Ability to lift heavy objects (up to 25 kg) and stand for long periods.

Benefits:

* Competitive salary and bonus structure.
* Opportunities for career advancement and professional development.
* Flexible working hours and compressed workweeks.
* Access to employee discounts and rewards programs.
* Opportunities for training and development to enhance your skills and knowledge.

About Us:

We are a dynamic and innovative company that is passionate about providing exceptional customer experiences and delivering outstanding results. Our team is dedicated to making a difference in the lives of our customers, employees, and community.

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